---
title: "TSM and Customer Feedback Surveying Services"
ocid: "ocds-h6vhtk-05f607"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f607"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f607.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f607.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CONNEXUS HOMES LIMITED"
published: "2026-03-03"
---

# TSM and Customer Feedback Surveying Services

Buyer: CONNEXUS HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05f607

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f607.json)

## Summary

Connexus Homes Limited, a sub-central government public authority, conducted a procurement process for "TSM and Customer Feedback Surveying Services" in the United Kingdom, specifically targeting the UKG region. The tender, initiated in 2025, has since progressed to the award stage, with Acuity Research and Practice Limited securing the contract. The contract pertains to conducting surveys that measure tenant satisfaction in accordance with the Regulator of Social Housing's guidelines, alongside various other service feedback surveys. The procurement method utilised was open competition, with the contract set to commence on 1st April 2026, lasting for two years with the possibility of a two-year extension based on annual performance reviews. The procurement category is services, and the total contract value amounts to £103,000 GBP. Key deadlines included the tender period ending on 16th January 2026, ensuring timely engagement by interested parties.

This tender offers extensive growth opportunities for businesses specialising in survey services, particularly those focused on customer satisfaction and telephone survey conduction. Considering the requirement for a qualified provider to deliver various perception surveys, SMEs adept at customer feedback management and possessing strong quality submissions would be well-placed to compete in such procurements. By providing services compliant with housing regulator guidelines, businesses can enhance their portfolio, demonstrating expertise in public sector engagement. The inclusive procurement method and below-threshold open competition facilitate participation from a diverse range of enterprises, thereby supporting business expansion in the dynamic field of survey services.

## Notice

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing's guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).

### Lot Information

Lot 1

Renewal: The contract will run for an initial period of two years with the option to extend for a further two years based on satisfactory annual performance reviews.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018964-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 16 Jan 2026 |
| Future notice date | Not specified |
| Award date | 2 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £144,000 |
| Lots value | £144,000 |
| Awards value | Not specified |
| Contracts value | £103,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CONNEXUS HOMES LIMITED |
| Locality | CRAVEN ARMS |
| Post town | Shrewsbury |
| Postcode | SY7 9BW |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG22 Shropshire |
| Local authority | Shropshire |
| Electoral ward | Church Stretton and Craven Arms |
| Westminster constituency | South Shropshire |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACUITY RESEARCH AND PRACTICE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 3 Mar 2026 at 14:01 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/018964-2026
- 15 Dec 2025 at 16:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/083027-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018964-2026
  3rd March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/083027-2025
  15th December 2025 - Tender notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/respond/P56N679C39
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f607. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f607.json.