---
title: "Halo IT Service Management Tool Software and user Licenses"
ocid: "ocds-h6vhtk-05f60f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f60f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f60f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f60f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GUILDFORD BOROUGH COUNCIL"
published: "2025-12-15"
---

# Halo IT Service Management Tool Software and user Licenses

Buyer: GUILDFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05f60f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f60f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f60f.json)

## Summary

This procurement process, conducted by Guildford Borough Council, pertains to the award of a contract for "Halo IT Service Management Tool Software and user Licenses". It falls under the industry category of software package and information systems and was aimed at acquiring cloud-based ITSM solutions to enhance service desk functionalities. The contract was signed on 19th September 2025, with the performance period lasting until 18th September 2027, with potential extension beyond 2028. The procurement stage reached completion with the award made to HALO SERVICE SOLUTIONS LTD, classified as a small and medium-sized enterprise (SME). The tender process followed a 'Below threshold - unknown' procurement method and was centred in the UKJ region of the United Kingdom.

This tender presents substantial opportunities for businesses specialising in IT service management software and solutions, particularly SMEs capable of delivering comprehensive ITSM processes aligned with ITIL standards. Companies with expertise in providing cloud-based software solutions with intuitive, codeless interfaces and automation capabilities would be well-positioned to compete. As Guildford Borough Council is a public authority operating at a sub-central government level, successful collaboration with such entities often leads to increased credibility and potential further contracts within public sector procurement circles.

## Notice

Call off contract for the procurement of the Halo IT Service Management Tool. A cloud based ITSM solutions with service desk functionality, aligned with IT service Management policies and processes on an intuitive, codeless interface. Suppling flexible ITIL aligned processes and CMDB with automation out of the box. Provide the use of experienced, in-house ITSM team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083041-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Sep 2025 |
| Contract period | 18 Sep 2025 - 18 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £146,880 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GUILDFORD BOROUGH COUNCIL |
| Locality | GUILDFORD |
| Post town | Guildford |
| Postcode | GU2 4BB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Guildford |
| Electoral ward | St Nicolas |
| Westminster constituency | Guildford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HALO SERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 15 Dec 2025 at 16:25 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083041-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/083041-2025
  15th December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://usehalo.com
- https://www.guildford.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f60f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f60f.json.