---
title: "ANNUAL SUPPORT & MAINTENCE OF ASSYSNET"
ocid: "ocds-h6vhtk-05f636"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f636"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f636.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f636.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GATESHEAD BOROUGH COUNCIL"
published: "2025-12-16"
---

# ANNUAL SUPPORT & MAINTENCE OF ASSYSNET

Buyer: GATESHEAD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05f636

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f636)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f636.json)

## Summary

The procurement process, initiated by Gateshead Borough Council, revolves around the "Annual Support & Maintenance of AssysNet" for the IFS Assyst IT Service Management and Enterprise Service Management solution. This falls within the industry category of "Goods" and pertains to industry-specific software packages. The procurement method employed is direct, without competition, as it falls below the threshold. The contract for this initiative was signed on 28th November 2025, and it covers the period from 31st December 2025 to 29th February 2028, with a gross value of £200,500.50. Located in Gateshead, United Kingdom, the procurement stage has progressed to the award stage with the contract's status being active as of 16th December 2025.

This tender presents stable business opportunities for entities specialising in software support and maintenance, particularly those adept in IT service management and enterprise solutions. Businesses, especially large ones within the technology and software development sector, can benefit from establishing a relationship with local governing bodies. As the procurement method was direct, enterprises with established credentials and solutions matching Gateshead Borough Council's needs may seek similar future opportunities. Intricacies of maintaining and supporting advanced IT systems can cater rewarding prospects for firms aiming to diversify or strengthen their presence in public sector contracts.

## Notice

Maintenance, support and licensing for our IFS Assyst IT Service Management (ITSM) and Enterprise Service Management (ESM) solution.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083113-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Nov 2025 |
| Contract period | 31 Dec 2025 - 29 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £200,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GATESHEAD BOROUGH COUNCIL |
| Locality | GATESHEAD |
| Post town | Newcastle upon Tyne |
| Postcode | NE8 1HH |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Gateshead |
| Electoral ward | Bridges |
| Westminster constituency | Gateshead Central and Whickham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INDUSTRIAL AND FINANCIAL SYSTEMS, IFS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 16 Dec 2025 at 08:56 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083113-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/083113-2025
  16th December 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.ifs.com/
- https://www.gateshead.gov.uk/article/31230/Learning-and-Skills
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f636. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f636.json.