---
title: "DDaT25529 - IT Service Desk Software"
ocid: "ocds-h6vhtk-05f6b4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f6b4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f6b4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f6b4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UK RESEARCH AND INNOVATION"
published: "2025-12-16"
---

# DDaT25529 - IT Service Desk Software

Buyer: UK RESEARCH AND INNOVATION  
Current stage: Award  
OCID: ocds-h6vhtk-05f6b4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f6b4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f6b4.json)

## Summary

The public procurement process was conducted by UK Research and Innovation (UKRI) for the provision of IT Service Desk Software, titled "DDaT25529". This procurement falls under the category of software package and information systems, specifically in the goods sector and is located in the United Kingdom. The procurement stage is complete, as evidenced by the awarding and signing of the contract on the 8th of December 2025, with the contract period running until the 6th of December 2026. The procurement method utilised was direct, executed below the threshold without a competitive procurement exercise, highlighting the specific legal basis of UKPGA 2023/54. The procuring entity involved was UK Shared Business Services Ltd, and the awarded supplier was ZOHO Corporation Limited.

This tender offers business growth opportunities primarily for companies specialising in IT service desk solutions and software packages, including SMEs, which can align with UKRI’s strategic needs. The involvement of UK Shared Business Services Ltd as a shared service provider indicates a streamlined approach to procurement, enhancing efficiency through direct engagement with suppliers like ZOHO Corporation Limited. Businesses in the tech industry, particularly those that provide tailored IT solutions, could leverage similar future opportunities without the need for competitive tendering, particularly if they have established reputations or existing relationships with public authorities. Such procurement processes may also prove advantageous for enterprises looking to establish or expand their footprint within government contracts across the UK.

## Notice

***** THIS IS A CONTRACT DETAILS NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded without a competitive procurement exercise. UK Research and Innovation had a requirement for the provision of IT Service Desk Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/083356-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 8 Dec 2025 |
| Contract period | 8 Dec 2025 - 6 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £23,504 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK RESEARCH AND INNOVATION |
| Additional buyers | UK SHARED BUSINESS SERVICES LTD |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN2 1FL |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ZOHO |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 16 Dec 2025 at 13:11 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/083356-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/083356-2025
  16th December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.zoho.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f6b4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f6b4.json.