--- title: "Provision of IT Managed Service" ocid: "ocds-h6vhtk-05f704" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f704" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f704.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f704.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE AUTHORITY" published: "2025-12-16" --- # Provision of IT Managed Service Buyer: COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE AUTHORITY Current stage: Planning OCID: ocds-h6vhtk-05f704 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f704) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f704.json) ## Summary The County Durham and Darlington Fire and Rescue Authority has announced a planned procurement process for the provision of IT managed services. This process, currently in the planning stage, aims to secure comprehensive IT management, support, and consultancy services, ensuring efficiency, security, and innovation across the authority's operations. The procurement process follows an open procedure, inviting potential suppliers under the "services" procurement category, specifically targeting IT services such as consulting, software development, and internet support. Located in Durham, United Kingdom, the procurement process anticipates contract commencement on 1st September 2026, with completion by 31st August 2029. Suppliers can explore opportunities for contract extension up to a maximum of four additional years. Relevant deadlines include the end of the tender period on 30th April 2026 and the award period conclusion by 30th May 2026. This tender represents a significant opportunity for IT managed service providers, especially those experienced in supporting public authorities and capable of delivering 24/7 helpdesk support, proactive system maintenance, cybersecurity management, and cloud services optimization. The tender is well-suited for SMEs, providing an accessible entry point for smaller businesses with niche expertise in IT consultancy and strategic planning. Engaging in this procurement process can enhance business growth by establishing relationships with a key public authority and gaining recognition in the managed services sector. Interested businesses should possess the capability to meet evolving IT infrastructure needs while ensuring business continuity planning is effectively managed. The contract allows for electronic submission of invoices and ensures payment within 30 days, encouraging efficient financial transactions. ## Notice Introduction This planned procurement notice is issued to inform potential suppliers of an upcoming opportunity to provide IT Managed Services. The contracting authority is seeking to engage a qualified service provider to deliver comprehensive IT management, support, and consultancy across its operations. Background The contracting authority currently operates a range of IT systems and infrastructure essential to the delivery of its services. To ensure continued efficiency, security, and innovation, the authority intends to appoint a specialist IT Managed Service Provider (MSP) capable of supporting both current and future requirements. Scope of Services Will include, but is not limited to: * 24/7 IT helpdesk support * Proactive monitoring and maintenance of networks, servers, and end-user devices * Cybersecurity management, including threat detection and response * Cloud services management and optimisation * Software and hardware asset management * IT consultancy and strategic planning * Backup, Disaster recovery and business continuity planning * Regular reporting and performance reviews Procurement Process The procurement will be conducted in accordance with applicable PA23 regulations. Further details, including premarket engagement, tender process, evaluation criteria, and timelines, will be set out in the forthcoming notices. ### Lot Information Lot 1 Renewal: Extension periods will be available for up to a maximum of 4 years from the original contract end date and will be issued on a yearly basis. Extension periods will be granted to the supplier based on the contract being fulfilled to a satisfactory level and will be subject to regular reviews. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/083492-2025 | | Notice type | UK3 - Planned Procurement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 16 Dec 2025 | | Submission deadline | 30 Apr 2026 | | Future notice date | 2 Mar 2026 | | Award date | Not specified | | Contract period | 31 Aug 2026 - 31 Aug 2029 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | COUNTY DURHAM AND DARLINGTON FIRE AND RESCUE AUTHORITY | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 1TW | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Belmont | | Westminster constituency | City of Durham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 16 Dec 2025 at 15:46 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/083492-2025 ## Documents - https://www.find-tender.service.gov.uk/Notice/083492-2025 16th December 2025 - Planned procurement notice on Find a Tender ## Notice URLs - https://sell2.in-tend.co.uk/blpd/home - https://www.ddfire.gov.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f704. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f704.json.