---
title: "QQ25/019 Provision of an Out of Hours Repairs Call Centre"
ocid: "ocds-h6vhtk-05f775"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f775"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f775.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f775.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TAMWORTH BOROUGH COUNCIL"
published: "2026-05-29"
---

# QQ25/019 Provision of an Out of Hours Repairs Call Centre

Buyer: TAMWORTH BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05f775

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## Summary

Tamworth Borough Council has completed the procurement process for the provision of an Out of Hours Repairs Call Centre service, with ORCA BUSINESS SUPPORT LIMITED as the awarded supplier. The contract, identified under the title “QQ25/019 Provision of an Out of Hours Repairs Call Centre”, falls under the services industry category, specifically aimed at postal and telecommunications services. The call centre will handle housing repairs emergencies outside normal working hours, a crucial role necessitated by the Awaab’s Law to ensure residents' safety. The procurement followed an open method conducted as a below-threshold competition and is situated in the United Kingdom's UKG2 region. The contract was signed on 27 May 2026, with its active period starting on 1 June 2026 and running through to 31 May 2028, with the option for a 12-month renewal, valued at £25,000 gross.

This tender represents an excellent opportunity for businesses equipped to deliver out-of-hours telecommunication services, highlighting growth prospects for those in the emergency response or support services sector. The award criteria, focusing on quality and social value, as well as price, favour enterprises that can demonstrate comprehensive service management and value addition beyond cost measures. Large-scale service providers with established call-handling expertise would find this opportunity particularly fitting, especially if they are capable of operating within the required legal frameworks and quality standards set forth by the Tamworth Borough Council. Additionally, this completed award and its terms present a potential learning opportunity for businesses to understand procurement dynamics in governmental contexts.

## Notice

Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab's Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/050864-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 May 2026 |
| Submission deadline | 28 Jan 2026 |
| Future notice date | Not specified |
| Award date | 26 May 2026 |
| Contract period | 31 May 2026 - 31 May 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £30,000 |
| Lots value | £30,000 |
| Awards value | Not specified |
| Contracts value | £25,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TAMWORTH BOROUGH COUNCIL |
| Locality | TAMWORTH |
| Post town | Birmingham |
| Postcode | B79 7BZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Tamworth |
| Electoral ward | Castle |
| Westminster constituency | Tamworth |
| Delivery location | TLG2 Shropshire and Staffordshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORCA BUSINESS SUPPORT |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 29 May 2026 at 12:40 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/050864-2026
- 17 Dec 2025 at 10:36 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/083670-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/050864-2026
  29th May 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/083670-2025
  17th December 2025 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-9295
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-9296

## Notice URLs

- https://in-tendhost.co.uk/tamworthbc
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f775. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f775.json.