---
title: "Provision of Contact Centre Accreditation and Membership"
ocid: "ocds-h6vhtk-05f79f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f79f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f79f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f79f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DRIVER AND VEHICLE LICENSING AGENCY"
published: "2025-12-18"
---

# Provision of Contact Centre Accreditation and Membership

Buyer: DRIVER AND VEHICLE LICENSING AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-05f79f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f79f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f79f.json)

## Summary

The Driver and Vehicle Licensing Agency (DVLA), a public authority within the central government of the United Kingdom, has completed its procurement process for the "Provision of Contact Centre Accreditation and Membership" contract. The procurement was carried out under a direct contract award, without competition, as it was below the threshold. The contract, which involves services in the telecommunications industry, was awarded to CCA GLOBAL Ltd, a large-scale supplier based in Glasgow. The contract period extends from 17 December 2025 to 15 December 2027, with the possibility of a 12-month extension. The procurement stage is at completion, and the contract has been signed and activated as of 17 December 2025, with a total agreed value of £41,000, excluding VAT.

This tender presents opportunities for companies specialising in telecommunications and contact centre services to benchmark their standards against one of the industry leaders, providing significant value and credibility in acquiring similar contracts. Businesses involved in service provision, especially those that can align with the CCA Global Standard, as CCA GLOBAL Ltd has done, would benefit most. Such contracts could serve as a catalyst for expansion into the public sector, allowing similar companies to demonstrate their capability to meet the stringent requirements of central government contracts and solidifying their reputation at a national level.

## Notice

DVLA has decided to utilise the CCA Global Standard as a benchmark and currently hold global Version 7 accreditation. DVLA's intention is to renew this membership & gain Version 8 accreditation for the term of this contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084336-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | 17 Dec 2025 - 15 Dec 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £41,000 |
| Contracts value | £41,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DRIVER AND VEHICLE LICENSING AGENCY |
| Locality | MORRISTON |
| Post town | Swansea |
| Postcode | SA6 7JL |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Mynydd-bach |
| Westminster constituency | Swansea West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CCA GLOBAL |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 18 Dec 2025 at 12:33 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/084336-2025
- 17 Dec 2025 at 11:36 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/083740-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/084336-2025
  18th December 2025 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/083740-2025
  17th December 2025 - Contract award notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f79f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f79f.json.