---
title: "Friends & Family Test"
ocid: "ocds-h6vhtk-05f7ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f7ac"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f7ac.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f7ac.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST"
published: "2026-07-22"
---

# Friends & Family Test

Buyer: QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-05f7ac

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f7ac.json)

## Summary

The Queen Victoria Hospital NHS Foundation Trust has concluded an open procurement process for the "Friends & Family Test" service, which focuses on survey analysis in the healthcare sector. Located in East Grinstead, the Trust engaged in a below-threshold open competition, finalising the award to IQVIA Ltd on 15 July 2026, with a contract period from 1 September 2026 to 31 August 2029. The procurement was handled through the Atamis portal, under legal basis UKPGA 2023/54, with a key milestone set for signature by 30 July 2026.

This tender opens vital opportunities for businesses, especially those providing software-related services, capable of delivering complex survey analysis and feedback solutions in healthcare. SMEs contributed significantly to the bidding process, underlining the competitiveness and suitability for smaller firms to engage. Companies able to offer innovative and responsive service insights in patient care are well-positioned to benefit, while large-scale enterprises like IQVIA demonstrate the wider industry's readiness to participate in such central government-related contracts.

## Notice

Contract Award for Friends & Family Test

### Planning Information

Market Engagement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/069236-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jul 2026 |
| Submission deadline | 24 Mar 2026 |
| Future notice date | 28 Jan 2026 |
| Award date | 14 Jul 2026 |
| Contract period | 31 Aug 2026 - 31 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £90,000 |
| Lots value | £90,000 |
| Awards value | £72,150 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | QUEEN VICTORIA HOSPITAL NHS FOUNDATION TRUST |
| Locality | EAST GRINSTEAD |
| Post town | Redhill |
| Postcode | RH19 3DZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Mid Sussex |
| Electoral ward | East Grinstead Ashplats |
| Westminster constituency | East Grinstead and Uckfield |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IQVIA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72260000 - Software-related services
- 79311300 - Survey analysis services

## Release History

- 22 Jul 2026 at 13:40 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/069236-2026
- 11 Mar 2026 at 10:29 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/021659-2026
- 26 Feb 2026 at 14:15 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/017384-2026
- 17 Dec 2025 at 11:50 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/083763-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/069236-2026
  22nd July 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/021659-2026
  11th March 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/017384-2026
  26th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/083763-2025
  17th December 2025 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.IQVIA.Com
- https://health-family.force.com/s/Welcome
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.qvh.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f7ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f7ac.json.