---
title: "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service"
ocid: "ocds-h6vhtk-05f898"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f898"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f898.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05f898.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROCHDALE BOROUGHWIDE HOUSING LIMITED"
published: "2026-03-03"
---

# ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

Buyer: ROCHDALE BOROUGHWIDE HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-05f898

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f898)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05f898.json)

## Summary

Rochdale Boroughwide Housing Limited (RBH) has finalised the award for their tender titled "ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service". This procurement falls within the call centre service industry, specifically targeting emergency repair call handling services outside normal working hours. The service operates from Rochdale in the United Kingdom, covering calls reported between 17:00 and 08:00 on weekdays and 24 hours on weekends and holidays, including an extended period over Christmas. The contracting process, employing an open tender procedure, reached its award stage on 3rd March 2026. The contract is set to begin on 1st April 2026, lasting until 31st March 2027, with possible renewal for another year, displaying RBH's commitment to providing efficient services to its customers.

This tender creates significant business opportunities for companies, particularly SMEs capable of delivering effective call handling solutions between designated hours. With considerations for quality, price, and social value, the procurement offers a substantial budget, ensuring competitive incentives for suppliers specialising in call centre operations. Mango Direct Marketing Ltd, located in Bangor, United Kingdom, has been named the supplier. Enterprises with robust infrastructure and experience in managing emergency communication channels are well-suited to compete in such tenders, opening doors for growth in public sector contracts.

## Notice

Rochdale Boroughwide Housing (RBH) is responsible for providing an emergency out of hours repair service to its customers, which is accessible, efficient, and effective. Service to be Provided: Call handling of repairs reported between the hours of 17.00 & 08.00 (Mon-Fri) & 24 hours (Sat - Sun) every week throughout the year including Bank Holidays & RBH closure days (Christmas Period approximately the 24th Dec 3pm to 8am on the first working day in the New Year PLUS 10 additional days to be agreed per year).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018882-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | 16 Jan 2026 |
| Future notice date | Not specified |
| Award date | 3 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2027 |
| Recurrence | 2028-10-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £495,878 |
| Lots value | £495,878 |
| Awards value | £192,418 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROCHDALE BOROUGHWIDE HOUSING LIMITED |
| Locality | ROCHDALE |
| Post town | Oldham |
| Postcode | OL16 2UP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD37 Greater Manchester North East |
| Local authority | Rochdale |
| Electoral ward | Central Rochdale |
| Westminster constituency | Rochdale |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MANGO DIRECT MARKETING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 3 Mar 2026 at 12:18 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/018882-2026
- 18 Dec 2025 at 09:46 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/084163-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/018882-2026
  3rd March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/084163-2025
  18th December 2025 - Tender notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.talktomango.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05f898. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05f898.json.