---
title: "Customer Services CRM System"
ocid: "ocds-h6vhtk-05fa8c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fa8c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fa8c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fa8c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MELTON BOROUGH COUNCIL"
published: "2025-12-19"
---

# Customer Services CRM System

Buyer: MELTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05fa8c

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## Summary

Melton Borough Council, a regional authority based in Melton Mowbray, has completed the procurement process for a Customer Services CRM System, as identified by tender ID MBC-1098. This contract falls under the IT services category, specifically for consulting, software development, Internet, and support. The contract was awarded directly through the G Cloud 14 CCS framework, using a limited procurement method that bypasses the need for a prior call for competition. The contract, valued at GBP 257,665, was signed on 22nd July 2025, with IEG4 Limited selected as the supplier. This project is located in the UKF22 region and is fully operational as of its award stage in December 2025.

This procurement offers significant opportunities for IT service providers specialising in customer relationship management and software systems development. Given the engagement under a compliant framework without a competitive tender process, businesses that are preferably smaller or medium-sized enterprises, like IEG4 Limited, are well-suited to providing bespoke and flexible solutions tailored to local authority needs. This type of contract can serve as a stepping stone for other regional or governmental contracts, helping similar businesses expand their public sector portfolio and acquire valuable experience in the IT services sector for public administration.

## Notice

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

### Lot Information

Lot 1

Melton Borough Council direct awarded via the G Cloud 14 CCS framework the contract for creating and managing the CRM system for the authority.

### Procurement Information

Use of a compliant framework G Cloud 14 CCS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/084985-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Jul 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £257,665 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MELTON BOROUGH COUNCIL |
| Locality | MELTON MOWBRAY |
| Post town | Leicester |
| Postcode | LE13 1GH |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Melton |
| Electoral ward | Melton Warwick |
| Westminster constituency | Melton and Syston |
| Delivery location | TLF22 Leicestershire CC and Rutland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IEG4 |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 19 Dec 2025 at 14:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/084985-2025

## Notice URLs

- http://www.melton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fa8c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fa8c.json.