---
title: "Telephony with integrated Contact Centre capabilities"
ocid: "ocds-h6vhtk-05fab8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fab8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fab8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fab8.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CUNNINGHAME HOUSING ASSOCIATION LTD"
published: "2025-12-19"
---

# Telephony with integrated Contact Centre capabilities

Buyer: CUNNINGHAME HOUSING ASSOCIATION LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-05fab8

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## Summary

In a public procurement initiative, Cunninghame Housing Association Ltd seeks to implement a replacement telephony system with integrated contact centre capabilities, targeting the telecommunications services industry. The project's location is South West Scotland, with the association's headquarters based in Ardrossan. The procurement is currently at the tender stage, and the process is being conducted through an open procedure. Interested parties should note the deadline for tender submissions is 20th January 2026, with the award period commencing on 21st January 2026. This opportunity includes services such as cloud-based telephony platform migration, call centre functionality, multisite operation support, and GDPR-compliant hosting, valued at £100,000 GBP.

This tender presents an excellent growth opportunity for businesses specialised in telecommunications services, particularly those experienced in cloud-based systems and contact centre technologies. Companies able to provide cost-effective, innovative solutions supporting 150 users, alongside maintaining seamless integration with systems like Rubixx Housing Management and Microsoft, will be well-positioned to succeed. The procurement method allows for the inclusion of variant bids, offering flexibility and a wider scope for creative solutions that could further enhance business scope and reputation in the telecommunications sector.

## Notice

Replacement Telephony system including contact centre capabilities.

### Lot Information

Lot 1

The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.

Options: Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared.

Renewal: Ongoing provision after initial 5 year term to be negotiated.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085049-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Dec 2025 |
| Submission deadline | 20 Jan 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | £100,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CUNNINGHAME HOUSING ASSOCIATION LTD |
| Locality | ARDROSSAN |
| Post town | Kilmarnock |
| Postcode | KA22 8DA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM93 North Ayrshire and East Ayrshire |
| Local authority | North Ayrshire |
| Electoral ward | Ardrossan |
| Westminster constituency | North Ayrshire and Arran |
| Delivery location | TLM93 North Ayrshire and East Ayrshire |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 19 Dec 2025 at 15:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/085049-2025

## Notice URLs

- http://www.cunninghame-housing.org/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000819037
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15444
- https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fab8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fab8.json.