---
title: "Customer Experience Platform"
ocid: "ocds-h6vhtk-05fb64"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fb64"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fb64.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fb64.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MONEY AND PENSIONS SERVICE"
published: "2025-12-22"
---

# Customer Experience Platform

Buyer: MONEY AND PENSIONS SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-05fb64

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fb64)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fb64.json)

## Summary

The "Customer Experience Platform" procurement process, initiated by the Money and Pensions Service, has reached the award stage with a completed status. This contract, awarded on 18th December 2025, is for the provision of a cloud-based customer experience platform subscription, alongside licensing and support. It falls under the "Customer Relation Management software package" category (CPV code 48445000) within the goods procurement category. This tender was conducted using the G Cloud 14 Framework without prior publication of a call for competition, indicating a limited procurement method. Delivered across various regions in the UK, including UKC, UKD, UKE, and others, the contract is valued at £615,119 GBP.

This tender presents a significant opportunity for businesses specialising in digital solutions and customer relationship management software to grow by partnering with a public sector body. The contract, awarded to Capricorn Ventis Limited, highlights the potential for SMEs (small and medium-sized enterprises) to compete successfully in obtaining government contracts. Businesses with expertise in providing cloud-based CRM solutions and robust support services may find similar future opportunities within this sector, particularly under frameworks like G Cloud, which streamline such procurements.

## Notice

To Provide a Cloud based - Customer Experience Platform subscription, Licensing and support for the contract duration

### Procurement Information

G Cloud 14 Framework used

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085329-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £615,119 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MONEY AND PENSIONS SERVICE |
| Locality | BEDFORD |
| Post town | Milton Keynes |
| Postcode | MK42 9AB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH24 Bedford |
| Local authority | Bedford |
| Electoral ward | Cauldwell |
| Westminster constituency | Bedford |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CAPRICORN VENTIS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48445000 - Customer Relation Management software package

## Release History

- 22 Dec 2025 at 11:37 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/085329-2025

## Notice URLs

- http://www.maps.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fb64. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fb64.json.