---
title: "CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline"
ocid: "ocds-h6vhtk-05fbce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbce"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbce.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbce.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DERBYSHIRE COUNTY COUNCIL"
published: "2025-12-22"
---

# CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline

Buyer: DERBYSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05fbce

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## Summary

This public procurement process, initiated by Derbyshire County Council, focuses on the provision of domestic abuse support services, specifically a helpline service, under "CST127 Provision of Domestic Abuse Support Services Lot 1 Helpline". The procurement falls under the health and social work services category, with services to be delivered in the UKF1 region. The procurement is in the award stage, having been signed on 6th December 2023, and the helpline service is contracted to be delivered over a period of 2160 days. The award for this contract has been made to The Elm Foundation Ltd, a large supplier based in Chesterfield. An additional amendment to the contract includes a one-off payment to address increased demand and cost pressures, ensuring continuity of service until March 2027.

This tender offers significant opportunities for businesses involved in health and social services, particularly those with experience in managing helpline or support services. Companies that provide specialised support for domestic abuse victims and have the capacity to handle a regional service centre will find this contract beneficial for growth. Additionally, businesses equipped to handle increased demand and capable of adapting to evolving service requirements will be well-positioned to compete for similar tenders in the future. Such opportunities foster business growth by aligning with government priorities on social welfare and expand a company's portfolio in the public sector.

### Lot Information

Lot 1

The Domestic Abuse Helpline (Lot 1) will provide advice and support to victims, their friends and family, and guidance for professionals seeking support for their clients. The helpline also functions as a central point of referrals for the Support Services (Lot 2). FTS Notice 2023/S 000-027207

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085508-2025 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Dec 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,629,596 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBYSHIRE COUNTY COUNCIL |
| Locality | MATLOCK |
| Post town | Derby |
| Postcode | DE4 3AG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF13 South and West Derbyshire |
| Local authority | Derbyshire Dales |
| Electoral ward | Matlock West |
| Westminster constituency | Derbyshire Dales |
| Delivery location | TLF1 Derbyshire and Nottinghamshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE ELM FOUNDATION |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 22 Dec 2025 at 15:32 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/085508-2025

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:999999-2099:TEXT:EN:HTML
- https://www.derbyshire.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fbce.json.