---
title: "Text Crisis Service"
ocid: "ocds-h6vhtk-05fbd1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd1.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NHS NORTH WEST LONDON INTEGRATED CARE BOARD"
published: "2026-01-05"
---

# Text Crisis Service

Buyer: NHS NORTH WEST LONDON INTEGRATED CARE BOARD  
Current stage: Planning  
OCID: ocds-h6vhtk-05fbd1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fbd1.json)

## Summary

The NHS North West London Integrated Care Board, in collaboration with Central London Community Healthcare NHS Trust, is overseeing the procurement process for a 24-hour Text Crisis Service to be utilised across multiple regions within London, UK, specifically regions UKI, UKI3, UKI31, and UKI7. This procurement falls under the services category and is currently in the planning stage, with the milestone for engagement scheduled for completion by 15 January 2026. The procurement aims to finalise the route to market following submissions for the Request for Information, with a future notice date set for 16 February 2026. The expected contract period starts on 1 June 2026 and ends on 31 May 2027, with provisions for renewal extending until May 2030. The competitive flexible procedure has been set as the procurement method, potentially valuing up to £1.2 million.

This procurement provides significant opportunities for businesses specialising in counselling, crisis management, and psychiatric or psychological services. SMEs and VCSEs are particularly encouraged to participate, offering a chance to contribute to a critical public health initiative while expanding their service portfolios. The 24-hour nature of the service further widens the scope for providers to demonstrate their capacity and excellence in delivering continuous and responsive support. Companies able to offer innovative solutions in these areas have the potential to thrive in this competitive environment, effectively supporting the diverse needs of London’s communities and contributing to their own firm’s growth and reputation.

## Notice

24hr text crisis service for all ages

### Planning Information

Please refer to the digital Request For Information document on the Atamis project C409288.
This can be located via the Atamis Portal 
https://health-family.force.com/s/Welcome
Please review and advise as much as possible to help finalise next steps for the route to market. 
Deadine for submitting your RFI responses is Midday 12pm, Thursday 15 January 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000384-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | 16 Feb 2026 |
| Award date | Not specified |
| Contract period | 31 May 2026 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £960,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS NORTH WEST LONDON INTEGRATED CARE BOARD |
| Additional buyers | CENTRAL LONDON COMMUNITY HEALTHCARE NHS TRUST |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London, TLI3 Inner London - West, TLI31 Camden and City of London, TLI7 Outer London - West and North West |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79430000 - Crisis management services
- 85121270 - Psychiatrist or psychologist services
- 85312300 - Guidance and counselling services
- 85312320 - Counselling services

## Release History

- 5 Jan 2026 at 15:07 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/000384-2026
- 5 Jan 2026 at 14:58 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/000376-2026
- 22 Dec 2025 at 15:37 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/085513-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/000384-2026
  5th January 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/000376-2026
  5th January 2026 - Preliminary market engagement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/085513-2025
  22nd December 2025 - Pipeline notice on Find a Tender

## Notice URLs

- https://health-family.force.com/s/Welcome
- https://www.clch.nhs.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.nwlondonics.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fbd1.json.