---
title: "Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management"
ocid: "ocds-h6vhtk-05fbd4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST"
published: "2025-12-22"
---

# Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management

Buyer: THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-05fbd4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fbd4.json)

## Summary

The Royal Orthopaedic Hospital NHS Foundation Trust, located in Birmingham, has completed a procurement process titled "Waiver - ROH - Topdesk UK Ltd - 1500I Incident Management". This contract pertains to IT software development services, specifically for incident management software by Topdesk UK Ltd. The procurement was conducted using a direct method, classified as below threshold without competition. The award stage is complete, and the contract is currently active, having been signed on 3rd November 2025, with a contract period from 4th November 2025 to 3rd November 2026. The procurement falls under the services category in the UKG31 region.

This tender presents an opportunity for businesses involved in IT software development, especially those specialising in incident management solutions. The procurement, managed by the University Hospitals Birmingham NHS Foundation Trust on behalf of the Birmingham and Solihull Procurement Collaborative, provides a platform for small and medium enterprises (SMEs) to engage with NHS Foundation Trusts in the United Kingdom. Although this particular contract was awarded through a below-threshold direct procurement method without competition, similar tenders might require competitive bidding, opening doors for businesses poised to deliver innovative software solutions to the healthcare sector.

## Notice

This service relates to the Incident Management software by Topdesk UK Ltd

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085516-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 3 Nov 2025 |
| Contract period | 4 Nov 2025 - 3 Nov 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £16,634 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ROYAL ORTHOPAEDIC HOSPITAL NHS FOUNDATION TRUST |
| Additional buyers | UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B31 2AP |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Edgbaston |
| Westminster constituency | Birmingham Edgbaston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212517 - IT software development services

## Release History

- 22 Dec 2025 at 15:38 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/085516-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/085516-2025
  22nd December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.uhb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fbd4.json.