---
title: "Student Counselling Services"
ocid: "ocds-h6vhtk-05fbd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbd6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE UNIVERSITY OF ULSTER"
published: "2026-03-03"
---

# Student Counselling Services

Buyer: THE UNIVERSITY OF ULSTER  
Current stage: Award  
OCID: ocds-h6vhtk-05fbd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fbd6.json)

## Summary

The University of Ulster has been involved in public procurement processes focused on enhancing student counselling services, with contracts awarded to provide a comprehensive welfare service. Located in Coleraine, Northern Ireland, the University has completed its procurement stage for these tenders, leveraging direct award methods under Northern Irish devolved regulations. The most recent contract, dated 3 March 2026, has been awarded to Carecall (NI) Limited for services worth £241,770, set to run from January to December 2026. The industry category for these contracts falls under community, social and personal services, providing essential helpline and face-to-face support to students across their campuses. This initiative, aligning with GPA guidelines, addresses urgent needs and aims for sustainable service delivery, anticipating collaborative procurement exercises for future expanded services. The contracting process ensures compliance with the legal framework outlined by UK legislation 2023/54.

These tenders create significant opportunities for businesses specialising in counselling and welfare services designed to support educational institutions. Companies adept in 24-hour helpline operations, crisis intervention, and face-to-face counselling with strong governance and GDPR capabilities are well-suited to compete for similar contracts. With consistent demand across university campuses, service providers can leverage these contracts to expand their service footprint, collaborating with academic institutions to enhance student wellbeing. The focus on personalised student services and crisis management allows businesses to innovate and refine their service delivery, fostering growth while meeting key performance indicators set by the university. Given the scale and strategic importance of these services, enterprises with large operational capacities and experience in service marketing and data reporting are positioned to benefit. The University of Ulster’s approach underscores the value of aligning employee and student welfare services, paving the way for broader procurement partnerships in the future.

## Notice

1. A 24-hour 365 day per year staffed telephone helpline for student self-referrals, or receipt of direct referrals from Student Wellbeing staff. 2. Face-to-face counselling for Ulster University students (*preferred mode of delivery), with counselling presence on each campus. 3. Text system for students to cancel or confirm planned attendance at scheduled appointments via text. 4. Post crisis intervention/Group counselling for students. 5. Service marketing materials. 6. Data and outcome/clinical outcomes reporting. 7. Risk management and relevant interventions to increase safety (as required) 8. Experience, governance, GDPR and data retention. 9. Contract management and review. 10. Sustainability.

### Procurement Information

This DAC is being requested to ensure service coverage and allow Student Wellbeing and Employee Wellbeing teams to align their contract timeframes in consideration of a future joint bid for counselling services for students and staff. There will be a new Procurement exercise in collaboration with the Employee Wellbeing team to align our offer and seek best quality service and value for the University.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/019062-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Dec 2025 |
| Contract period | 19 Jan 2026 - 31 Dec 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £248,000 |
| Contracts value | £241,770 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE UNIVERSITY OF ULSTER |
| Locality | COLERAINE |
| Post town | Northern Ireland |
| Postcode | BT52 1SA |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN0C Causeway Coast and Glens |
| Local authority | Causeway Coast and Glens |
| Electoral ward | University |
| Westminster constituency | East Londonderry |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | CARECALL (NI; LENA BY INSPIRE |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98000000 - Other community, social and personal services

## Release History

- 3 Mar 2026 at 15:08 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/019062-2026
- 6 Jan 2026 at 11:08 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/000575-2026
- 22 Dec 2025 at 15:43 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/085520-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/019062-2026
  3rd March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/000575-2026
  6th January 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/085520-2025
  22nd December 2025 - Transparency notice on Find a Tender

## Notice URLs

- http://www.lenabyinspire.com
- http://www.ulster.ac.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fbd6.json.