---
title: "GovService - Platform"
ocid: "ocds-h6vhtk-05fbe4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbe4"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbe4.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fbe4.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MIDDLESBROUGH COUNCIL"
published: "2025-12-22"
---

# GovService - Platform

Buyer: MIDDLESBROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05fbe4

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbe4)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fbe4.json)

## Summary

Middlesbrough Council has awarded a contract titled "GovService - Platform" under the services category, with the main industry focus on IT services such as consulting, software development, and support. The procurement process, initiated through a direct method without competition, has reached the Award stage, with the contract set to commence on 1st February 2026 and conclude on 1st February 2028. This process was conducted below the threshold for a competitive bidding process, aligning with legal provisions under UK legislation 2023/54. The supplier, Granicus-Firmstep Limited, with its headquarters in Cambridge, was selected to deliver the services in the region of Middlesbrough, United Kingdom, with a contract value of £209,166. The contract was signed on 18th December 2025.

This tender represents significant business growth opportunities for IT service providers, particularly those specialising in customer service platforms and software development. Companies similar in scale and capability to Granicus-Firmstep Limited, an SME with expertise in governmental platforms, would find this type of procurement process well-suited to their offerings. Participating organisations can broaden their market presence within the public sector, develop strategic alliances with local councils, and enhance their portfolio with projects supported by public authorities like Middlesbrough Council. Such opportunities emphasise the importance of developing tailored service solutions that meet the specific needs of sub-central government bodies.

## Notice

Service Designer/Customer Portal/Staff Portal Customer Service Hub (UK/EU) - up to 15 users Customer Service Hub Additional Users (Tier 1) - 65 users Customer Service Queuing

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/085536-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | 1 Feb 2026 - 1 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £209,166 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDDLESBROUGH COUNCIL |
| Locality | MIDDLESBROUGH |
| Post town | Cleveland |
| Postcode | TS1 9FT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC3 Tees Valley |
| ITL 3 | TLC32 South Teesside |
| Local authority | Middlesbrough |
| Electoral ward | Newport |
| Westminster constituency | Middlesbrough and Thornaby East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GRANICUS-FIRMSTEP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 22 Dec 2025 at 15:58 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/085536-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/085536-2025
  22nd December 2025 - Contract details notice on Find a Tender

## Notice URLs

- http://www.middlesbrough.gov.uk
- https://granicus.com/uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fbe4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fbe4.json.