---
title: "Netcall Service & Support Renewal"
ocid: "ocds-h6vhtk-05fe1e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fe1e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fe1e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fe1e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE"
published: "2025-12-30"
---

# Netcall Service & Support Renewal

Buyer: THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-05fe1e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fe1e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05fe1e.json)

## Summary

The procurement process, conducted by The Police and Crime Commissioner for Cambridgeshire, focuses on the renewal of service and support for the Netcall solution, specifically the Liberty Operator Services and QueueBuster Solution Care Enhanced. The industry category is services, particularly telephone-answering services. The location is in Huntingdon, Cambridgeshire, within the United Kingdom. This process is at the Award stage, having been completed on 30th December 2025, with the contract beginning on 5th February 2026 and ending on 4th February 2027. The procurement method was direct, conducted below threshold and without competition.

This tender offers opportunities for businesses specialising in IT services, especially those with expertise in telecommunications and support services. Large-scale companies that have experience in providing similar maintenance and support solutions are well-suited to compete in such tenders. Although this specific contract has been awarded to Netcall Technology Limited, future opportunities of a similar nature could be beneficial for companies looking to leverage their technical service capabilities in the public sector.

## Notice

Support Maintenance Netcall solution: Liberty Operator Services QueueBuster Solution Care Enhanced

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086424-2025 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Dec 2025 |
| Contract period | 5 Feb 2026 - 4 Feb 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £26,876 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR CAMBRIDGESHIRE |
| Locality | HUNTINGDON |
| Post town | Peterborough |
| Postcode | PE29 9LA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Huntingdonshire |
| Electoral ward | Huntingdon North |
| Westminster constituency | Huntingdon |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 30 Dec 2025 at 12:35 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/086424-2025

## Documents

- https://www.find-tender.service.gov.uk/Notice/086424-2025
  30th December 2025 - Contract details notice on Find a Tender

## Notice URLs

- https://7force.force.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fe1e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fe1e.json.