---
title: "Adult Social Care Case Management System - Paris Extension (Civica Care Records)"
ocid: "ocds-h6vhtk-05fe9b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fe9b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fe9b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05fe9b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ISLE OF WIGHT COUNCIL"
published: "2025-12-31"
---

# Adult Social Care Case Management System - Paris Extension (Civica Care Records)

Buyer: ISLE OF WIGHT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05fe9b

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## Summary

The Isle of Wight Council has initiated a procurement process for the "Adult Social Care Case Management System – Paris Extension (Civica Care Records)" under the tender ID DN801950. Situated in Newport, United Kingdom (UKJ34), this contract falls under the industry category of "Software package and information systems" and pertains to goods. The procurement method was limited and conducted as an award procedure without prior publication of a call for competition. The contract, valued at £332,230 for its whole life cost, with an initial term cost of £217,856, aims to extend the existing Civica Paris system, which plays a critical role in managing records for approximately 500 users. The award stage has been completed with Civica UK Limited as the supplier, confirmed on 18th December 2025. The procurement allows for a 12-month extension, at the authority's discretion.

This tender presents significant opportunities for businesses, particularly those in software development, IT consulting, and information systems sectors. Companies experienced in implementing and managing large-scale software solutions and those capable of providing continuity and compatibility with existing systems would find this contract beneficial for expansion in the public sector. Additionally, businesses with expertise in social care software systems will have a competitive edge, offering services that meet the specific needs of social workers and management oversight. By engaging in this procurement process, such businesses can strengthen their foothold in regional government contracts and leverage this collaboration to showcase their IT products and solutions.

## Notice

The Isle of Wight's current social care case management system is Civica Paris which stores records about all adults known to the service. All social workers and related staff can access the system, circa 500 users, to interrogate and update data to contribute to the safeguarding and protection of adults at risk and those in need. An in-house data team is employed to output information from the system to provide monthly management oversight of performance.

### Lot Information

Lot 1

The IW NHS Trust chose to change their shared Civica Paris solution to a new product which left IWC with no alternative to go direct to the supplier as IWC was not given the option to continue the contractual arrangements of a shared solution. The public contract concerns the supply of goods, services, or works by the existing supplier which are intended as an extension to, or partial replacement of, existing goods, services, or works in circumstances where-- (a) A change in supplier would result in the contracting authority receiving goods, services, or works that are different from, or incompatible with, the existing goods, services, or works. Specifically, moving to another provider would incur huge additional costs and require significant resources and time which we do not have and the overriding requirement is to provide an appropriate case management system. (b) The difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance. Staying with the current provider ensures continuity and compatibility, allowing us the necessary time to reprocure formally. This provision provides time required to re-procure the requirement via a formal procurement process. Additional information: Procured via Direct Award under CCS RM6285

Options: 12m extension after the initial term, at the sole discretion of the Authority.

### Procurement Information

As this is a direct award under a compliant framework (Crown Commercial Services RM6285)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/086594-2025 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Dec 2025 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £354,780 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ISLE OF WIGHT COUNCIL |
| Locality | NEWPORT |
| Post town | Portsmouth |
| Postcode | PO30 1UD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ34 Isle of Wight |
| Local authority | Isle of Wight |
| Electoral ward | Newport Central |
| Westminster constituency | Isle of Wight West |
| Delivery location | TLJ34 Isle of Wight |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 31 Dec 2025 at 15:16 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/086594-2025
- 31 Dec 2025 at 15:13 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/086593-2025
- 31 Dec 2025 at 14:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/086588-2025

## Notice URLs

- http://www.iow.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05fe9b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05fe9b.json.