---
title: "Freshservice Contract"
ocid: "ocds-h6vhtk-05feed"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05feed"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05feed.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05feed.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRAINTREE DISTRICT COUNCIL"
published: "2026-01-05"
---

# Freshservice Contract

Buyer: BRAINTREE DISTRICT COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-05feed

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05feed)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-05feed.json)

## Summary

The procurement process initiated by Braintree District Council involves the renewal of the Freshservice contract under the services category, specifically focusing on information technology services. Located in Braintree, UK, the council, identified as a sub-central public authority, is at the contract award stage with the award issued on 5th January 2026. The contract was awarded to SOFTCAT PLC, a large-scale supplier based in Marlow, UK. The procurement method employed was a limited competition, as it was below threshold. The contract, valued at £52,107.22 gross, will commence on 12th February 2026 and extend until 12th February 2028.

This tender presents substantial opportunities for businesses involved in IT services, particularly those specialising in service management solutions like Freshservice. Companies experienced in delivering high-quality IT support solutions and able to operate within competitive frameworks would find this contract beneficial for business growth. While the award has been announced to SOFTCAT PLC, other firms can consider engaging in similar tenders initiated by public entities seeking specialised IT services. Engagement in such processes can enhance visibility and provide pathways to significant projects within the government procurement sector.

## Notice

Specification for renewal of Freshservice contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000115-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Dec 2025 |
| Contract period | 12 Feb 2026 - 12 Feb 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,422 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRAINTREE DISTRICT COUNCIL |
| Locality | BRAINTREE |
| Post town | Chelmsford |
| Postcode | CM7 9HB |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Braintree |
| Electoral ward | Bocking South |
| Westminster constituency | Braintree |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 5 Jan 2026 at 07:59 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/000115-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/000115-2026
  5th January 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://Softcat.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05feed. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05feed.json.