---
title: "TfL 91641 Concessions Contract"
ocid: "ocds-h6vhtk-05ff4c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ff4c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ff4c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-05ff4c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR LONDON"
published: "2026-01-05"
---

# TfL 91641 Concessions Contract

Buyer: TRANSPORT FOR LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-05ff4c

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## Summary

Transport for London (TfL) has engaged in a public procurement process titled "TfL 91641 Concessions Contract," focusing on customer services within the services industry category. The contract involves card fulfilment, contact handling, and system development to support TfL's concessionary fares schemes. Charles Novacroft Direct Limited has been awarded this contract, valued at £43,426,664.26. The procurement process has reached the contract update stage, with the contract originally signed on 29th November 2017. A recent amendment extends the contract by an additional 36 months, increasing its total value by £13,426,664.26. The services are primarily delivered in the UK, reflecting a need for continued integration and system stabilisation.

This tender presents significant opportunities for businesses specialising in bespoke system development, contact handling, and customer service management, offering a valuable chance for SMEs to engage with a major public transport authority like TfL. Businesses adept in system integration and those capable of developing scalable solutions to integrate with existing technologies stand to benefit greatly. The contract requires solutions that are not only comprehensive but also adaptable for future service continuity, presenting long-term growth potential and collaboration opportunities for suitable firms within the competitive UK services market.

### Lot Information

Lot 1

The contract consists of the card fulfilment, contact handling and system development and management in support of TfL's concessionary fares schemes. TfL have sought supplier who can develop and deliver the required system. Any IPR used and created (notably software) to deliver the services must be available at the end of the contract for TfL to use/license for any continuance of the service. In addition any solution developed will be required to integrate with other systems and applications used by TfL.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000292-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Nov 2017 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,426,664 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR LONDON |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CHARLES NOVACROFT DIRECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 5 Jan 2026 at 12:56 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/000292-2026

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:480059-2017:TEXT:EN:HTML
- https://tfl.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-05ff4c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-05ff4c.json.