---
title: "Purchasing of Telephony Services for University Clearing Days"
ocid: "ocds-h6vhtk-0600ae"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0600ae"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0600ae.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0600ae.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SHEFFIELD HALLAM UNIVERSITY"
published: "2026-01-07"
---

# Purchasing of Telephony Services for University Clearing Days

Buyer: SHEFFIELD HALLAM UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-0600ae

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## Summary

Sheffield Hallam University is overseeing a procurement process titled "Purchasing of Telephony Services for University Clearing Days" under the industry category of telecommunications services. This contract involves a complete solution including a hosted contact centre and telephony services to manage student recruitment enquiries effectively, particularly during peak Clearing periods. The procurement process reached its award stage with a contract valued at £251,929 signed on 1 November 2025. Specifically earmarked for regions within the UK, the contract required the integration of services with existing telephony systems and demanded high-level cloud-based functionalities. The procurement employed a 'limited' method, using a compliant framework agreement without prior competitive call, and the award was made to Netcall Technology Limited.

This tender represents a significant opportunity for businesses operating in the telecommunications services sector, especially those capable of delivering scalable and resilient contact centre solutions. Given the contract's emphasis on cloud services, automated processes, and integration capabilities, tech-driven companies with expertise in these areas could see a substantial potential for growth. As the awarded supplier, Netcall Technology Limited has already demonstrated their capabilities, emphasising the value of having a robust strategy for managing high volume call handling, which could position similar firms for future opportunities of this nature.

## Notice

Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems. The contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.

### Lot Information

Lot 1

Provision of a hosted contact centre and telephony service to support the University's student recruitment and enquiry handling activities, including high-volume call handling during Clearing periods. The service comprises cloud-based contact centre software, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony infrastructure. The contract includes the supply of concurrent agent licences, SIP telephony channels, inclusive call minutes, and associated hosting services, together with ongoing support and maintenance, service availability management, analytics and reporting, and professional services for configuration, optimisation, and user training. The service is required to provide a stable, scalable, and resilient platform capable of supporting peak demand periods and business-as-usual operations.

### Procurement Information

The contract was awarded via an existing compliant framework agreement in accordance with the framework call-off rules. The framework provides pre-competed pricing and terms, ensuring value for money and continuity of a business-critical service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000946-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £251,929 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SHEFFIELD HALLAM UNIVERSITY |
| Locality | SHEFFIELD |
| Post town | Sheffield |
| Postcode | S1 1WB |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE3 South Yorkshire |
| ITL 3 | TLE32 Sheffield |
| Local authority | Sheffield |
| Electoral ward | City |
| Westminster constituency | Sheffield Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NETCALL TECHNOLOGY |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 7 Jan 2026 at 10:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000946-2026

## Notice URLs

- https://www.shu.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0600ae. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0600ae.json.