---
title: "Rail Customer Experience Survey data visualisation and communications support"
ocid: "ocds-h6vhtk-06021e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06021e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06021e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06021e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOCUS"
published: "2026-02-17"
---

# Rail Customer Experience Survey data visualisation and communications support

Buyer: TRANSPORT FOCUS  
Current stage: Award  
OCID: ocds-h6vhtk-06021e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06021e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06021e.json)

## Summary

Transport Focus, a prominent public authority for central government in the United Kingdom, is overseeing an award for the "Rail Customer Experience Survey data visualisation and communications support". The procurement falls under the services industry category focusing on market research and consultancy services, with work primarily delivered in the UK. The project recently reached the contract award stage, with BEYOND WORDS STUDIO LIMITED selected as the supplier. The contract period runs from 17 February 2026 to 30 June 2026, with a total contract value of £60,000, including gross amount. The procurement method employed was open competition, specifically targeting below-threshold opportunities, showcasing a transparent and competitive bidding environment.

This tender presents significant business growth opportunities; particularly for agencies specialising in data visualisation and communications with a strong understanding of accessibility standards. Businesses that excel in creating engaging content, handling large datasets, and fostering collaborative partnerships would find this contract well-suited to showcase their expertise. With Transport Focus aiming to deliver pivotal insights into Britain's rail sector, firms within the digital design and reporting space have the prospect to expand their portfolio and influence industry-leading practices. SMEs and VCSEs committed to innovative and adaptive approaches to digital reporting are encouraged to engage, aligning their skills with Transport Focus's emphasis on quality and cost-effectiveness.

## Notice

Transport Focus require an agency to scope and deliver the online reporting of its new Rail Customer Experience Survey for the launch of its six-monthly official statistics reporting.

### Lot Information

Lot 1

Renewal: Extension possible depending on agreed schedule of work delivery.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/014294-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2026 |
| Submission deadline | 28 Jan 2026 |
| Future notice date | Not specified |
| Award date | 16 Feb 2026 |
| Contract period | 17 Feb 2026 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | £50,000 |
| Awards value | Not specified |
| Contracts value | £50,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOCUS |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4QZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BEYOND WORDS STUDIO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79400000 - Business and management consultancy and related services

## Release History

- 17 Feb 2026 at 12:55 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/014294-2026
- 8 Jan 2026 at 15:41 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001567-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/014294-2026
  17th February 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/001567-2026
  8th January 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-9870
  Invitation to tender document
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-9884
  Standard Short Form Contract which includes terms and conditions.

## Notice URLs

- http://www.beyondwordsstudio.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.transportfocus.org.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06021e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06021e.json.