---
title: "User Acceptance Testing Software"
ocid: "ocds-h6vhtk-060291"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060291"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060291.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060291.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL OMBUDSMAN SERVICE LIMITED"
published: "2026-01-09"
---

# User Acceptance Testing Software

Buyer: FINANCIAL OMBUDSMAN SERVICE LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-060291

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060291)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060291.json)

## Summary

The Financial Ombudsman Service Limited has completed a procurement process for "User Acceptance Testing Software," focusing on the services industry within the United Kingdom. The tender supports initiatives like the Digital Front Door and Dynamic Complaint Form, offering software testing services. Direct procurement was employed, with the contract awarded to User Testing Technologies Limited. The procurement method involved a below threshold, non-competitive process. The contract, valued at £37,330.94 (excluding VAT), was awarded on 9th January 2026, and the contract period runs from 10th January 2026 to 1st January 2027.

This procurement presents a significant opportunity for businesses specialising in software testing services to partner with the Financial Ombudsman Service Limited. Companies possessing expertise in user acceptance testing and developing user-friendly digital solutions will find themselves well-positioned to compete for similar contracts. The emphasis on enhancing digital interfaces and ensuring access for diverse user bases highlights an ongoing demand for innovation in digital services, particularly those that enhance user experience and comply with regulatory standards.

## Notice

The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services. Value - PS37,330.94 (excluding VAT). 12 month renewal.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001760-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Jan 2026 |
| Contract period | 10 Jan 2026 - 1 Jan 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £37,330 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | USER TESTING TECHNOLOGIES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72254000 - Software testing

## Release History

- 9 Jan 2026 at 11:25 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/001760-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/001760-2026
  9th January 2026 - Contract award notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.usertesting.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060291. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060291.json.