---
title: "TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service"
ocid: "ocds-h6vhtk-06032d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06032d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06032d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06032d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPENNINE TRAINS LIMITED"
published: "2026-01-09"
---

# TPT134 - Single Customer View Data Platform & CRM - Implementation & Managed Service

Buyer: TRANSPENNINE TRAINS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06032d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06032d.json)

## Summary

The procurement process, managed by Transpennine Trains Limited based in Manchester, involves the acquisition of IT services related to a Single Customer View Data Platform and CRM Implementation and Managed Service, specifically in the industry category of IT services such as consulting, software development, and support. The procurement was conducted using a negotiated procedure with prior competition. The procurement reached its award stage on 9th January 2026, with contracts already signed as of early January 2026. The procurement process focused on services was divided into two lots, both of which had their service status labelled as "cancelled" earlier but were eventually awarded to their respective suppliers, with contracts valued at £854,887.38 and £291,324.13 respectively.

This tender presents significant opportunities for business growth, especially for companies operating in the IT services sector, offering consulting, software development, and managed IT support. Businesses adept at delivering comprehensive data platform solutions and CRM managed services would find this project particularly beneficial, given the scale of work involving both implementation and continuous management services. Companies that can provide technical solutions that adhere to high-quality standards will be competitive, as the procurement weighted its award criteria to 60% technical quality and 40% cost. This procurement also invites collaboration with existing suppliers of Transpennine Trains Limited, offering avenues to enhance and innovate existing data solutions.

## Notice

TPT are looking to award agreement for the procurement of a data platform solution (known as Single Customer View) the implementation of the platform and the ongoing managed service of the data platform. Additionally, TPT are also looking to award an agreement for the Managed Service of its current CRM solution. For the avoidance of doubt, a new CRM solution is not included in the scope of this requirement.

### Lot Information

Lot A - Data Platform including Implementation and Managed Service

Data Solution - provide a data solution that meets the functional and non-functional requirements. Implementation - building and implementing the proposed data solution that will provide a Single Customer View. Managed Service - full management, maintenance, monitoring, enhancement of the data solution. o Data Strategy - lead in the development of the Single Customer View and Data Strategy that includes but is not limited to GDPR compliance, data management, data transformation and innovation. Data Projects - scoping and delivery of data projects to meet industry and TPT requirements, working effectively and efficiently with other agencies and suppliers to deliver the most appropriate and cost-effective solution. Additional information: Access code for Delta is X8VTB9P5YC

Lot B - CRM Managed Service

Managed Service - full management, maintenance, monitoring and enhancement of the current Salesforce Marketing Cloud "SFMC" CRM solution. Campaign Operations - lead on and support TPT with utilising SFMC for campaign operations. Training - lead on and provide training to enhance TPT knowledge aiding the team to become self-serve (with BAU) with the SFMC solution. Additional information: Access code for Delta is X8VTB9P5YC

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002008-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,146,211 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPENNINE TRAINS LIMITED |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 6LT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | TLD33 Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PLINC |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72000000 - IT services: consulting, software development, Internet and support
- 72212481 - Sales or marketing software development services

## Release History

- 9 Jan 2026 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002008-2026

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005340503
- https://www.tpexpress.co.uk/about-us

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06032d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06032d.json.