---
title: "TEN-2526-021 (PA2023) Customer Principles"
ocid: "ocds-h6vhtk-060390"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060390"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060390.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060390.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) CORPORATION"
published: "2026-01-12"
---

# TEN-2526-021 (PA2023) Customer Principles

Buyer: NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) CORPORATION  
Current stage: Award  
OCID: ocds-h6vhtk-060390

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060390)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060390.json)

## Summary

This procurement process involves the National Employment Savings Trust (NEST) Corporation, a central government public authority based in London, United Kingdom. The tender titled "TEN-2526-021 (PA2023) Customer Principles" falls under the services industry category and involves the development of a comprehensive set of customer principles through research and stakeholder engagement. The procurement process has completed its contract stage as of 12 January 2026, following an award to SOPRA STERIA LIMITED. The contract, commencing on 17 December 2025 and concluding on 17 June 2026, holds a value of £60,000 gross. The procurement method was addressed as "Below threshold - unknown," indicating a less formal process due to the smaller scale of the contract.

This tender presents a growth opportunity for businesses specialising in development consultancy services, particularly those with capabilities in designing strategic customer frameworks and engagement plans. Given the emphasis on research, internal and external stakeholder collaboration, and customer feedback integration, companies that excel in providing tailored consultancy solutions would be well-suited to compete. Additionally, enterprises with prior experience in embedding principles into operational and governance structures will find this contract highly relevant to their expertise. The awarded supplier, SOPRA STERIA LIMITED, is a large-scale organisation, suggesting a competitive environment for well-established companies in this sector.

## Notice

Nest requires a supplier to deliver a comprehensive set of customer principles, validated through internal and external research, stakeholder engagement, and customer feedback. The supplier will design and implement a practical embedding plan to ensure the principles are actively adopted and sustained across Nest's operations, processes, communications, and governance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002218-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 17 Dec 2025 |
| Contract period | 17 Dec 2025 - 17 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £50,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NATIONAL EMPLOYMENT SAVINGS TRUST (NEST) CORPORATION |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOPRA STERIA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73220000 - Development consultancy services

## Release History

- 12 Jan 2026 at 11:59 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/002218-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/002218-2026
  12th January 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.soprasteria.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060390. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060390.json.