---
title: "ServiceNow Platform"
ocid: "ocds-h6vhtk-060541"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060541"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060541.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060541.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)"
published: "2026-01-14"
---

# ServiceNow Platform

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS)  
Current stage: Award  
OCID: ocds-h6vhtk-060541

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060541)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060541.json)

## Summary

NHS National Services Scotland (NSS) has completed the procurement process for the "ServiceNow Platform" service under the contract reference NSS00325. This contract concerns IT services related to consulting, software development, Internet support, and more specifically, software licences for NSS's ServiceNow instance. The procurement is part of NHS's effort to ensure business continuity during its Transformation Programme. Located in Edinburgh, the contract is classified under the IT services CPV code 72000000. The procurement used a limited method without prior publication of a call for competition, justified by the exclusivity of services. The contract, valued at £1,189,684, was awarded to ServiceNow and became active on 16 December 2025.

This procurement represents substantial business growth potential for entities specialising in IT services. Companies capable of providing consulting, software development, and bespoke software solutions, particularly those adept at integrating various IT services and maintaining large software platforms, would find such opportunities particularly fruitful. Although the contract was specifically renewed with ServiceNow owing to its unique capabilities with existing NSS systems, businesses with innovative IT service offerings can position themselves for future opportunities within similar public sector projects, especially as part of broader transformation initiatives.

## Notice

ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

### Lot Information

Lot 1

ServiceNow has been in NSS since 2017, this is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities. Software licences for NSS ServiceNow instance, covering IT Service Management (Incident, Change Request, Problem Management), IT Business Management (Demand, Project Portfolio Management, Agile Development, Resource Management), Custom App licences, Integration Hub (Integration to O365 and other services within NSS), Database encryption & Discovery.

### Procurement Information

This is the renewal of an existing contract to provide business continuity whilst the NSS Transformation Programme procures a strategic ITSOM capability and migrates / decommissions existing capabilities.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002915-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Dec 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,189,684 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS NHS NATIONAL SERVICES SCOTLAND) (NSS) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICENOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Jan 2026 at 08:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002915-2026

## Notice URLs

- http://www.nss.nhs.scot/browse/procurement-and-logistics
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000820368
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060541. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060541.json.