---
title: "JHG - The Provision of Customer Satisfaction Surveys"
ocid: "ocds-h6vhtk-060811"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060811"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060811.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060811.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "JIGSAW HOMES GROUP"
published: "2026-01-16"
---

# JHG - The Provision of Customer Satisfaction Surveys

Buyer: JIGSAW HOMES GROUP  
Current stage: Tender  
OCID: ocds-h6vhtk-060811

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060811)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060811.json)

## Summary

Jigsaw Homes Group is seeking tenders for a comprehensive customer satisfaction survey service, covering their entire stock areas. This public procurement process, tagged as "JHG/Custsatsurvey/2026," falls under the services category, specifically focusing on the provision of customer satisfaction surveys, as described by the CPV code 79342311. The tender involves collecting and analysing both transactional surveys and the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures. The procurement process operates under an open competition method, with submissions required by 14th February 2026. The service contract is planned to commence on 1st April 2026 and run until 31st March 2029, with potential renewals dependent on performance metrics.

This tender presents a significant opportunity for businesses specialising in survey collection and analysis, particularly those with previous experience in customer satisfaction surveys. With a total contract value estimated at £115,200, it supports the capability for companies to leverage data-driven insights to enhance organisational priorities and performance indicators. The contract offers a lucrative opportunity for small and medium-sized enterprises (SMEs) located in regions UKF and UKD within the United Kingdom. Companies positioned to deliver innovative feedback solutions efficiently and effectively, utilising modern data linkage techniques, will be well-suited to bid for this opportunity to expand their portfolio and engage with a prominent public undertaking like Jigsaw Homes Group.

## Notice

Jigsaw Homes Group Limited is inviting tenders to undertake, collate and analyse customer satisfaction surveys for the entirety of its stock areas. We invite tenders for the options set out below. The options are supported by relevant appendices to understand the requirements for each option. In any submission, you should clearly indicate which option your tender submission is for. OPTION A Transactional customer satisfaction surveys. OPTION B The Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey). OPTION C Transactional customer satisfaction surveys and the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures (perception survey). 1.2 Scope of Work/Procurement Objectives Jigsaw aims to appoint a supplier to provide transactional and/or perception customer satisfaction surveys function. We want to work collaboratively to ensure: - Customers can provide feedback quickly and easily in their preferred communication method. - The Group is able to: - obtain a sufficient sample to support validation. - utilise data to support organisational priorities and key performance indicators. - utilise data insights from customer satisfaction feedback including linking to demographics data.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004080-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Jan 2026 |
| Submission deadline | 14 Feb 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2026 - 31 Mar 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £96,000 |
| Lots value | £96,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | JIGSAW HOMES GROUP |
| Locality | ASHTON-UNDER-LYNE |
| Post town | Oldham |
| Postcode | OL6 7AT |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD35 Greater Manchester South East |
| Local authority | Tameside |
| Electoral ward | St Peter's |
| Westminster constituency | Ashton-under-Lyne |
| Delivery location | TLD North West (England), TLF East Midlands (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342311 - Customer satisfaction survey

## Release History

- 16 Jan 2026 at 16:44 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004080-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/004080-2026
  16th January 2026 - Tender notice on Find a Tender
- https://www.mytenders.co.uk/Authority/NoticeBuilder/NoticeBuilder_FileDownload.aspx?id=629301
  Customer Satisfaction Survey Tender Documents

## Notice URLs

- https://www.jigsawhomes.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.mytenders.co.uk/Authority/Authority_NoticeStatus.aspx?id=236402

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060811. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060811.json.