---
title: "RM6181 - Contract Award - Consumer Advise and Information Phoneline"
ocid: "ocds-h6vhtk-060889"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060889"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060889.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060889.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DESNZ & DSIT GROUP COMMERCIAL"
published: "2026-01-19"
---

# RM6181 - Contract Award - Consumer Advise and Information Phoneline

Buyer: DESNZ & DSIT GROUP COMMERCIAL  
Current stage: Award  
OCID: ocds-h6vhtk-060889

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060889)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060889.json)

## Summary

The contract process for the "RM6181 - Contract Award - Consumer Advice and Information Phoneline" is being handled by the DESNZ & DSIT Group Commercial, a national agency based in London, UK. The procurement process involves services within the postal and telecommunications industry category, specifically focusing on delivering Consumer Advice and Information (CAI) Phoneline services. Awarded under the Crown Commercial services Framework agreement RM6181, the procurement method was limited, utilising an award procedure without prior publication, as it fell outside the standard directive scope. The award status is active, with the contract having been signed on 19th January 2026, valued at £1,369,832.40. The service is set to commence in March 2026, covering the provision of energy advice and digital support to consumers throughout England.

This procurement presents significant opportunities for large-scale service providers specialising in consumer advisory and telecommunications services. Businesses with expertise in energy efficiency and digital consumer support can leverage this tender to gain a foothold or expand their presence in the public sector. The contract aligns with the broader scope of supporting government-backed energy initiatives, making it well-suited to companies experienced in navigating public sector frameworks and delivering scalable consumer services. Given the substantial contract value and focused service delivery within England, this presents a promising opportunity for impactful business growth within the postal and telecommunications sector.

## Notice

To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures

### Procurement Information

Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004274-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,369,832 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DESNZ & DSIT GROUP COMMERCIAL |
| Locality | LONDON |
| Post town | Not specified |
| Postcode | N/A |
| Country | Not specified |
| ITL 1 | Not specified |
| ITL 2 | Not specified |
| ITL 3 | Not specified |
| Local authority | Not specified |
| Electoral ward | Not specified |
| Westminster constituency | Not specified |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HINDUJA GLOBAL SOLUTIONS UK LIMITED (HGS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64000000 - Postal and telecommunications services

## Release History

- 19 Jan 2026 at 11:48 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004274-2026

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-energy-security-and-net-zero

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060889. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060889.json.