---
title: "Audio Visual (AV) Supply, Installation and Support framework"
ocid: "ocds-h6vhtk-0608a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0608a2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0608a2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0608a2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STOKE ON TRENT CITY COUNCIL"
published: "2026-06-18"
---

# Audio Visual (AV) Supply, Installation and Support framework

Buyer: STOKE ON TRENT CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0608a2

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## Summary

Stoke on Trent City Council has successfully concluded the award stage of its procurement process for an Audio Visual (AV) Supply, Installation, and Support framework. This contract, which is designed to span four years starting from 6th July 2026 to 5th July 2030, entails the provision of specialised AV solutions. The aim is to enhance the council's capabilities in delivering and maintaining AV requirements, including the installation and support of equipment suitable for video conferencing. The procurement, valued at £1,000,000, follows an open procedure ensuring transparency and competition. Key dates, including a standstill period ending on 29th June 2026, have been set, as well as a contractual signature due by 4th July 2026. The framework includes a benchmark mechanism to ensure the Stoke on Trent City Council achieves the best value.

This tender presents a significant opportunity for businesses in the audio-visual industry, particularly those experienced in delivering comprehensive AV solutions. Companies with expertise in negotiating competitive pricing with AV manufacturers and providing high-level technical support will find this framework particularly beneficial for business growth. The contract requires the ability to deliver a full end-to-end management service, making it ideal for well-established firms proficient in project management and maintaining strong supplier relationships. Furthermore, businesses with the capacity to provide both remote and on-site support services, along with advanced maintenance solutions, will be well-suited to thrive under this framework.

## Notice

Stoke-on-Trent City Council wishes to appoint a specialist Audio Visual (AV) partner to assist in the supply, delivery, installation, maintenance and support of its audio visual requirements over a four year period. This will cover the following areas: * The partner will be expected to have excellent working relationships with the majority of major AV suppliers and will be able to negotiate attractive prices for services and commodities that would benefit the city council. The partner should be able to provide expert knowledge and assistance with AV solutions across all major AV manufacturers and have proven experience of designing and delivering videoconferencing solutions. * The partner will have the ability to purchase AV hardware and software/licences. This includes all equipment required for a fully complete AV solution suitable for the size of the room it is installed in, including but not limited to TVs, cameras, microphones, speakers, cabling, bundled video conferencing solutions, etc. All AV equipment supplied must be accredited for use with Microsoft Teams. We strive to achieve the most cost effective price point on all our purchases, and assistance from the supplier to help drive down the cost is expected at all times. It is imperative the partner has excellent relationships and/or professional partnerships with all major AV manufacturers in order to negotiate the most efficient supply chain for the city council. * The partner will be responsible for providing a support and maintenance service for issues with both the software and hardware supplied, including a suitable on-site break/fix service where required. The partner should have proven delivery of comprehensive maintenance services to include up to 24/7, 365 support, custom service desk software/database and substantial in-house spares holding. Appropriate time to fix SLAs will be provided and adherence monitored and reported on regularly. Service provision is expected to be appropriate. A dedicated Helpdesk number will be provided, which goes directly to a team of experienced, fully manufacturer-trained audio visual support engineers. The partner with liaise directly with manufacturers for support on behalf of the city council where required. * The supplier will be able to provide a full, end to end project management service for the supply and installation of AV equipment ordered by the city council, where required. Assigned Project Management resource will be sourced in-house and hold PRINCE2 certification or equivalent. * The partner will negotiate attractive pricing with suppliers for the renewal of licences and annual support and maintenance for AV software and systems. The partner will advise whether significant discounts can be obtained by renewing for longer than one calendar year, to provide the best value for the city council. The partner is expected to give adequate notice of licence expiries, renewal dates, and product end of life dates. * Benchmarking and quote transparency. Quarterly benchmarking is required as part of the contract to demonstrate that the authority is receiving best value from the partner. * Training courses may be required for both usability and administration of AV solutions and associated software. The successful partner will either be able to deliver sessions themselves or will have relationships with providers to facilitate such training. These are required to be delivered both using remote learning and public schedules at local training venues. * Stoke-on-Trent City Council does not provide exclusivity of orders to the appointed provider and reserves the right to purchase goods from alternative suppliers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/057360-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jun 2026 |
| Submission deadline | 17 Feb 2026 |
| Future notice date | Not specified |
| Award date | 17 Jun 2026 |
| Contract period | 5 Jul 2026 - 5 Jul 2030 |
| Recurrence | 2029-09-01 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,000,000 |
| Lots value | £1,000,000 |
| Awards value | £1,000,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STOKE ON TRENT CITY COUNCIL |
| Locality | STOKE-ON-TRENT |
| Post town | Stoke-on-Trent |
| Postcode | ST4 1HH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG23 Stoke-on-Trent |
| Local authority | Stoke-on-Trent |
| Electoral ward | Hartshill Park & Stoke |
| Westminster constituency | Stoke-on-Trent Central |
| Delivery location | TLG23 Stoke-on-Trent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | INTERNET VIDEOCOMMUNICATIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32300000 - Television and radio receivers, and sound or video recording or reproducing apparatus

## Release History

- 18 Jun 2026 at 07:16 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/057360-2026
- 19 Jan 2026 at 12:36 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004313-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/057360-2026
  18th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/004313-2026
  19th January 2026 - Tender notice on Find a Tender

## Notice URLs

- http://www.internet-video.co.uk
- https://procontract.due-north.com/ProjectManagement/ProjectDashboard?projectId=164ca555-f3d0-f011-813a-005056b64545
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0608a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0608a2.json.