---
title: "Customer Journey Mapping Project"
ocid: "ocds-h6vhtk-0608e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0608e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0608e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0608e3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI)"
published: "2026-04-27"
---

# Customer Journey Mapping Project

Buyer: THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI)  
Current stage: Award  
OCID: ocds-h6vhtk-0608e3

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0608e3)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0608e3.json)

## Summary

The Swaythling Housing Society Ltd, trading as Abri, has conducted a public procurement process titled "Customer Journey Mapping Project", focusing on improving its services by understanding customer experiences and identifying areas for enhancement. The procurement, under the industry category of consultancy services, is situated in Eastleigh, United Kingdom. This completed project followed a competitive flexible procedure and has moved through various stages, including the tender initiated on 19th January 2026 with submissions closing on 13th February 2026, and the subsequent awarding of the contract on 24th March 2026. The contract, valued at £162,000, commenced on 1st May 2026 and will conclude on 1st May 2027. The awarded supplier, Reinvigoration Ltd, will lead the consultancy services, aiding Abri in achieving its corporate strategy goals of delivering ideal homes and services.

This procurement presents significant opportunities for businesses involved in systems and technical consultancy, business analysis, project management, and business development. Large consultancy firms possessing expertise in mapping and analysing customer journeys are well-suited to compete, especially those that can offer actionable insights and strategic plans to bridge identified service gaps. The opportunity to work with Abri, a public undertaking with a commitment to enhancing customer experiences, allows companies to showcase innovative solutions and bolster their reputation within the consultancy industry. Businesses should prepare for similar future tenders by focusing on quality aspects and commercial competitiveness, as highlighted in the procurement process criteria of 70% quality and 30% commercial evaluation.

## Notice

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038153-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | 13 Feb 2026 |
| Future notice date | Not specified |
| Award date | 24 Mar 2026 |
| Contract period | 30 Apr 2026 - 1 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | £180,000 |
| Awards value | £162,000 |
| Contracts value | £162,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI) |
| Locality | EASTLEIGH |
| Post town | Southampton |
| Postcode | SO50 6AD |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ3 Hampshire and Isle of Wight |
| ITL 3 | TLJ35 South Hampshire |
| Local authority | Eastleigh |
| Electoral ward | Eastleigh North |
| Westminster constituency | Eastleigh |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REINVIGORATION |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72224000 - Project management consultancy services
- 79411100 - Business development consultancy services

## Release History

- 27 Apr 2026 at 14:34 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/038153-2026
- 26 Mar 2026 at 15:59 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/028111-2026
- 19 Jan 2026 at 14:52 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004412-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/038153-2026
  27th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028111-2026
  26th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/004412-2026
  19th January 2026 - Tender notice on Find a Tender
- https://in-tendhost.co.uk/abri/aspx/Home

## Notice URLs

- http://www.Abri.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0608e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0608e3.json.