---
title: "Leisure Member Bespoke Customer Journey Communication System"
ocid: "ocds-h6vhtk-06093c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06093c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06093c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06093c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BLACKPOOL BOROUGH COUNCIL"
published: "2026-06-24"
---

# Leisure Member Bespoke Customer Journey Communication System

Buyer: BLACKPOOL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06093c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06093c.json)

## Summary

Blackpool Borough Council has completed a procurement process for a "Leisure Member Bespoke Customer Journey Communication System." This project aims to enhance individual engagement in physical activities through targeted communication by analysing member usage and preferences. The procurement was conducted through an open procedure, culminating in an award to CORNERSTONE DESIGN & MARKETING LIMITED. The contract, valued at £237,485, covers services in software supply, commencing on 10th June 2026 and running until 31st March 2028, with potential for renewal. The initiative falls under public authority (sub-central government) within the UKD42 region.

This project opens substantial opportunities for businesses specialising in software development, communication technologies, and digital engagement solutions. Small to medium-sized enterprises familiar with software integration and automation processes will find this tender particularly suited to their capabilities. Moreover, companies that can innovate around API integrations and adaptable communication platforms will benefit from involvement in this procurement, potentially leading to further contracts within similar public sector scopes.

## Notice

System implementation to utilise existing available datasets to identify individual member usage and preferences and use API's to channel this data into centralised system. This system will then be used to create automated processes to ensure appropriate communications are sent out to individual members. The value over the term of the contract is PS237,485.00

### Lot Information

Lot 1

Options: Potentially: Addition of a new customer journey during the course of the contract term Addition of new touch point communication within an existing customer journey Amendments to content of an existing customer touch point communication Addition of API integration with a new leisure software provider

Renewal: There is the option to extend the term incrementally for a further 12 + 12 months subject to satisfactory contract review and budget availability.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/059366-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jun 2026 |
| Submission deadline | 19 Feb 2026 |
| Future notice date | Not specified |
| Award date | 6 Mar 2026 |
| Contract period | 9 Jun 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £235,200 |
| Lots value | £235,200 |
| Awards value | £235,200 |
| Contracts value | £237,485 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKPOOL BOROUGH COUNCIL |
| Additional buyers | BLACKPOOL COUNCIL |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY1 1NB |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Talbot |
| Westminster constituency | Blackpool South |
| Delivery location | TLD42 Blackpool |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CORNERSTONE DESIGN & MARKETING |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72268000 - Software supply services

## Release History

- 24 Jun 2026 at 11:12 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/059366-2026
- 11 Mar 2026 at 17:32 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/022036-2026
- 21 Jan 2026 at 10:52 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005164-2026
- 19 Jan 2026 at 16:57 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/004523-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/059366-2026
  24th June 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/022036-2026
  11th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/005164-2026
  21st January 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/004523-2026
  19th January 2026 - Tender notice on Find a Tender

## Notice URLs

- https://cornerstonedm.co.uk
- https://procontract.due-north.com/Advert?advertId=fc57b4bd-42f5-f011-813c-005056b64545&fromProjectDashboard=True
- https://www.blackpool.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06093c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06093c.json.