--- title: "Technology Enabled Care Services at Aster Group" ocid: "ocds-h6vhtk-060945" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060945" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060945.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060945.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ASTER GROUP LIMITED" published: "2026-05-11" --- # Technology Enabled Care Services at Aster Group Buyer: ASTER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-060945 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060945) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060945.json) ## Summary The procurement process for the Technology Enabled Care Services at Aster Group is currently in the tender stage. Led by ASTER GROUP LIMITED, this procurement seeks partners to transition existing analogue systems to digital-ready solutions as part of the national digital switchover, to be completed by 2027. This involves maintaining call monitoring systems and providing 24/7 Monitoring and Alarm Receiving Centre (ARC) services. Located across regions in the United Kingdom, the procurement concerns the telecommunications and social services industries. The competitive flexible procedure employs an accelerated, open procurement method with submissions required by 8th June 2026, following an enquiry period ending on 29th May 2026. The contract is valued at £3,000,000 with implementation expected to commence from 1st September 2026. The tender offers significant opportunities for businesses specialising in telecommunications services, repair, and maintenance, especially those experienced in handling technology-enabled care devices. Small to medium-sized enterprises and voluntary community and social enterprises are encouraged to participate, given their suitability and specific criteria relating to economic thresholds and technical qualifications. Participating suppliers may compete for either Lot 1 or Lot 2, but not both, facilitating a more inclusive market entry for niche service providers. By securing a contract, businesses can expand their service portfolios and gain a foothold in a critical national infrastructure project essential for safeguarding vulnerable residents' welfare and safety. ## Notice Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA. Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience. ### Lot Information Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently Renewal: 2 x 2 year optional extensions Monitoring and Alarm Receiving Centre (ARC) Services Provision of a 24/7/365 Alarm Receiving Centre and monitoring service covering dispersed alarms, hard-wired grouped scheme systems, digital TEC devices, telecare peripherals, smoke detection signalling, door entry signalling and roaming pendant devices. Services include alarm receipt and triage, emergency and welfare call handling, escalation and responder coordination, near real-time customer record management, reporting and management information, and full resilience, failover and disaster recovery arrangements. The Supplier will be required to support Aster's digital switchover programme, comply with BS 8521-2 and demonstrate interoperability with the equipment platforms maintained under Lot 1. Renewal: 2 x 2 year optional extensions ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/043242-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Competitive flexible procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 11 May 2026 | | Submission deadline | 8 Jun 2026 | | Future notice date | 19 Jan 2026 | | Award date | Not specified | | Contract period | 31 Aug 2026 - 31 Aug 2030 | | Recurrence | 2033-09-01 | ## Values | Field | Value | | --- | --- | | Tender value | £3,000,000 | | Lots value | £3,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ASTER GROUP LIMITED | | Locality | DEVIZES | | Post town | Swindon | | Postcode | SN10 2AZ | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK7 Gloucestershire and Wiltshire | | ITL 3 | TLK72 Wiltshire | | Local authority | Wiltshire | | Electoral ward | Urchfont & Bishops Cannings | | Westminster constituency | Melksham and Devizes | | Delivery location | TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 50 - Repair and maintenance services - 64 - Postal and telecommunications services - 85 - Health and social work services ### Codes - 32500000 - Telecommunications equipment and supplies - 50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment - 64200000 - Telecommunications services - 85320000 - Social services ## Release History - 11 May 2026 at 17:38 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/043242-2026 - 19 Jan 2026 at 17:41 - PlanningUpdate - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/004541-2026 - 19 Jan 2026 at 17:34 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/004538-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/043242-2026 11th May 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/004541-2026 19th January 2026 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/004538-2026 19th January 2026 - Planned procurement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10525 Reference only tender pack - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10526 PSQ questionnairre - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10528 Response Form - https://in-tendhost.co.uk/aster/aspx/Home The full Invitation to Tender pack, including all appendices and supporting documents, is available via the e-tendering portal. ## Notice URLs - http://www.aster.co.uk - https://in-tendhost.co.uk/aster/aspx/HomeTendersmustbesubmittedviatheIn-Tende-tenderingportalonly.Submissionsmadebyanyothermeanswillnotbeconsidered. - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060945. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060945.json.