---
title: "Salesforce Service Cloud Voice"
ocid: "ocds-h6vhtk-060958"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060958"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060958.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060958.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLACES FOR PEOPLE"
published: "2026-01-19"
---

# Salesforce Service Cloud Voice

Buyer: PLACES FOR PEOPLE  
Current stage: Award  
OCID: ocds-h6vhtk-060958

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060958)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060958.json)

## Summary

The procurement process detailed here involves Places for People, a public law body and housing and community amenities organisation. The title of the tender is "Salesforce Service Cloud Voice," classified under "Customer Relation Management software development services." It is a services procurement in the United Kingdom, specifically awarded under a "limited" method as an extension to the current contractual arrangements with Salesforce. According to the document, the procurement stage is complete, with the contract awarded on 16th January 2026 to Salesforce UK Limited for £22,538,947.50. This contract involves acquiring additional software product licences to enhance customer service capabilities.

This tender offers business growth opportunities, particularly for firms specialising in software development and customer relationship management solutions. Companies proficient in integrating voice support, digital engagement, and productivity tools within a CRM framework may find this project to be an excellent collaboration opportunity. However, given the procurement method involving no prior publication and the award already being active, the potential for new entrants is limited in this instance. Nevertheless, this case exemplifies significant opportunities within the technology integration domain for businesses aligned with similar service needs in the public sector.

## Notice

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

### Lot Information

Lot 1

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

### Procurement Information

In recent years, Salesforce has been contracted and extensively deployed into Places for People as a core strategic technology platform, delivering digitisation across our Customer Relationship Management (CRM) and Field Services and Scheduling operations. Under this contract, Places for People benefits from the 'Salesforce Open CTI' capability in order to integrate our telephony platform with the Salesforce CRM. The Salesforce Open CTI capability is scheduled for retirement, and has been superseded by the Salesforce Service Cloud Voice and Digital Engagement products. Purchasing these enables Places for People to continue to channel customer communications into the Salesforce environment. A change of supplier is not an option given that Places for People remains in contract to utilise the Salesforce CRM, and other goods or services would be incompatible with this core platform. Further to that, the use of Service Cloud Voice opens up the opportunity for Places for People to substantially automate and improve customer experience through the use of the Salesforce Agentforce for Service product. This AI capability is native to and exclusive within the Salesforce platform. Given that customer communications, business process, business data and customer data is all managed within Salesforce, leveraging an external AI capability would be disproportionately technically difficult to achieve and maintain.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/004568-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £22,538,947 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLACES FOR PEOPLE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | WC1X 8QR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | King's Cross |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SALESFORCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 19 Jan 2026 at 21:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/004568-2026

## Notice URLs

- https://ted.europa.eu/udl?uri=TED:NOTICE:448486-2019:TEXT:EN:HTML
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007589906
- https://www.placesforpeople.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060958. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060958.json.