---
title: "National Insurance & PAYE Service Support and Change"
ocid: "ocds-h6vhtk-060aee"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060aee"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060aee.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060aee.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "HM REVENUE & CUSTOMS"
published: "2026-01-21"
---

# National Insurance & PAYE Service Support and Change

Buyer: HM REVENUE & CUSTOMS  
Current stage: Planning  
OCID: ocds-h6vhtk-060aee

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060aee)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060aee.json)

## Summary

The procurement process announced by HM Revenue & Customs (HMRC) focuses on the "National Insurance & PAYE Service Support and Change" project. It aims to engage suppliers in delivering Business Application Support and Maintenance services for the National Insurance and PAYE System. This tender, currently in the planning stage, is targeted within the IT services industry category and is based in London, United Kingdom. The process includes a Market Engagement event scheduled for Friday, 30th January 2026, from 11:00 to 12:30 via Microsoft Teams, with registration closing on 29th January 2026 at 5pm. This engagement session will outline the procurement approach and provide an opportunity for suppliers to seek clarification.

This tender represents a significant business opportunity, providing a platform for IT consulting and software development firms to contribute to the modernisation of HMRC's legacy systems. It invites businesses capable of supporting application maintenance and change management, specifically within the realms of strategic milestones, business events, and legislative updates. With a substantial contract value exceeding £500 million, participating firms can leverage this project to establish long-term partnerships, allowing growth alongside HMRC's strategic objectives and technological transformation. Companies with expertise in agile service-oriented architectures and those capable of supporting large-scale IT systems will find this opportunity particularly appealing.

## Notice

HM Revenue & Customs (HMRC) is seeking to engage with suppliers to understand market interest, capacity, and capability to deliver Business Application Support and Maintenance services for the National Insurance and PAYE System (NPS). The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. While the contract will not directly deliver modernisation, it is intended to act as a flexible commercial vehicle that enables and supports future transformation initiatives aligned to HMRC's strategic and business architecture. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service-oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real-time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

### Planning Information

HMRC will be holding a Supplier Market Engagement event on Friday 30th January 2026 between 11:00am and 12:30pm London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered.
The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented.
Participation in this engagement is for information‑gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non‑participation will not preclude any organisation from bidding on future opportunities.
To register please complete the Microsoft Form at the following link:
https://forms.office.com/e/0uBrA8nGeT
If you have any problems with the form please get in touch with Josh Jones at josh.jones1@hmrc.gov.uk
Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 5pm London time Thursday 29th January 2026.
This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005239-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Mar 2026 |
| Award date | Not specified |
| Contract period | 31 May 2027 - 31 May 2032 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £470,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HM REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2BQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Jan 2026 at 12:07 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/005239-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/005239-2026
  21st January 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://forms.office.com/e/0uBrA8nGeT
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060aee. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060aee.json.