---
title: "Warm Homes: local Grant - Customer Journey Support (Additional services)"
ocid: "ocds-h6vhtk-060b56"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060b56"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060b56.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060b56.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "STAFFORDSHIRE COUNTY COUNCIL"
published: "2026-01-21"
---

# Warm Homes: local Grant - Customer Journey Support (Additional services)

Buyer: STAFFORDSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-060b56

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060b56.json)

## Summary

This public procurement contract, titled "Warm Homes: local Grant - Customer Journey Support (Additional services)," was facilitated by Staffordshire County Council. It pertains to the 'services' category in the energy efficiency consultancy domain, specifically for supporting the customer journey in the delivery of the Government-funded Warm Homes: local Grant in Staffordshire. The procurement stage has reached completion, with the contract awarded through a direct, below-threshold method—without competition to COMMUNITY HOME SOLUTIONS LIMITED. The contract spans from 16th December 2025 to 31st March 2028, with an estimated value of £167,319.50 (gross amount: £200,783.40). The grant aids local support across the customer's journey from initial marketing to post-completion care, aligned with Staffordshire's sustainability objectives under the Midlands Net Zero Hub.

This contract presents substantial opportunities for businesses specialising in energy efficiency and sustainability services, particularly those providing consultancy and customer support solutions. Small and medium enterprises (SMEs) proficient in managing and delivering bespoke services tailored to local community needs are well-suited to compete for such direct award contracts. With an emphasis on facilitating energy efficiency, suppliers can leverage this opportunity to expand their portfolio in the public sector, enhance local community engagement, and contribute to government sustainability programmes.

## Notice

The award is to enable the Customer Journey support function to the Government funded Warm Homes: local Grant delivery in Staffordshire. Whilst the delivery of WH:LG (retrofit installation and coordination of insulation and low-carbon heating measures are free to the end user /householder) it is contracted directly by the Council with other providers, the contract for Staffordshire's Customer Journey support is held by the Midlands Net Zero Hub with Community Homes Solutions CIC. The Direct Award if is for the Council to award Additional services beyond the 'core services' MNZH contract with CHS - to allow effective and bespoke local support throughout the customer journey from initial marketing to customer after care over the contract period (December 2025 to end of March 2028).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005395-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Dec 2025 |
| Contract period | 16 Dec 2025 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £167,319 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STAFFORDSHIRE COUNTY COUNCIL |
| Locality | STAFFORD |
| Post town | Stoke-on-Trent |
| Postcode | ST16 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG2 Shropshire and Staffordshire |
| ITL 3 | TLG24 Staffordshire CC |
| Local authority | Stafford |
| Electoral ward | Forebridge |
| Westminster constituency | Stafford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMMUNITY HOME SOLUTIONS |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71314300 - Energy-efficiency consultancy services

## Release History

- 21 Jan 2026 at 15:11 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/005395-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/005395-2026
  21st January 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.communityhomesolutions.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.staffordshire.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060b56. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060b56.json.