---
title: "CRM Business Continuity Resolution"
ocid: "ocds-h6vhtk-060cd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060cd6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060cd6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060cd6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE ARTS COUNCIL OF ENGLAND"
published: "2026-01-22"
---

# CRM Business Continuity Resolution

Buyer: THE ARTS COUNCIL OF ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-060cd6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060cd6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060cd6.json)

## Summary

The Arts Council of England has successfully completed the procurement process titled "CRM Business Continuity Resolution." This process falls under the services industry category, specifically focusing on technical computer support services. The project location spans the United Kingdom, with the main goal of providing business continuity services to support the CRM system following the unavailability of the grant management system. The procurement method used was direct and conducted without competition, as it was below the threshold. The award was made on 25th July 2025, with the contract period running from 28th July 2025 to 30th March 2026. The total gross amount for this contract was £130,740 in GBP.

This contract offers significant growth opportunities for businesses involved in technical support services, particularly those focusing on CRM and IT solutions. Companies like m-hance, who secured this contract, are well-positioned to benefit from such initiatives due to their expertise and SME scale. Businesses specializing in IT support services aiming to expand their operations can find similar opportunities lucrative, as public agencies like the Arts Council of England frequently require specialized technical assistance. Such contracts encourage growth by leveraging upcoming technological support opportunities within the public sector.

## Notice

Provision of business continuity services to CRM system following unavailability of grant management system To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1008620787

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005990-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Jul 2025 |
| Contract period | 27 Jul 2025 - 30 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £108,950 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE ARTS COUNCIL OF ENGLAND |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 1FN |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Piccadilly |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | M-HANCE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72611000 - Technical computer support services

## Release History

- 22 Jan 2026 at 19:05 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/005990-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/005990-2026
  22nd January 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1008620787
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060cd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060cd6.json.