---
title: "AMC - Telecare Equipment's"
ocid: "ocds-h6vhtk-060ddb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ddb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ddb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ddb.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE COUNCIL OF THE COVENTRY CITY"
published: "2026-01-23"
---

# AMC - Telecare Equipment's

Buyer: THE COUNCIL OF THE COVENTRY CITY  
Current stage: Planning  
OCID: ocds-h6vhtk-060ddb

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## Summary

The procurement process for the tender titled "AMC - Telecare Equipment's" is initiated by The Council of the Coventry City. The tender focuses on the supply and maintenance of telecare services for Coventry residents, falling under the industry category of repair and maintenance services. The procurement, valued at £100,000, is in the planning stage and classified under CPV code 50000000. The process is set to unfold within UKG33, with a future notice date scheduled for 10th April 2026. The Council of the Coventry City, a regional authority, prioritises regional service delivery through this initiative and encourages participation from suppliers registered on the NHC Procurement - Technology Enabled Lives Framework.

This tender presents significant business growth opportunities for companies specialising in telecare technologies, repair, and maintenance services. It is particularly beneficial for organisations capable of operating a 24/7 telecare response service and those with experience in handling a wide range of telecare equipment. The focus on advanced operational requirements, such as real-time dashboards, automated call systems, and integration capabilities, makes it ideal for technology-forward businesses. Enterprises that have the infrastructure to support multiple telephony protocols and provide comprehensive service delivery to a growing client base will find this procurement process suitable to expand their operations and establish themselves within the Coventry region.

## Notice

AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK

### Lot Information

Lot 1

SUMMARY OF PROVIDER REQUIREMENTS Service Delivery *Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. *Support a wide range of individuals (age 18+) *Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements *Real-time dashboard for service levels. *Automated call prioritization and routing based on operator skill sets. *Comprehensive call logging and audio recording/playback. *Integration with device management platforms and corporate email server. *Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006396-2026 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | 9 Apr 2026 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COUNCIL OF THE COVENTRY CITY |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG33 Coventry |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50000000 - Repair and maintenance services

## Release History

- 23 Jan 2026 at 18:23 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/006396-2026

## Notice URLs

- https://sell2.in-tend.co.uk/midlands/home
- https://www.coventry.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ddb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060ddb.json.