--- title: "Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan" ocid: "ocds-h6vhtk-060e12" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060e12" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060e12.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060e12.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "BRITISH COUNCIL" published: "2026-01-26" --- # Invitation to Tender (ITT)-For: Outsourcing and Management of TMG Call Centre Services in Japan Buyer: BRITISH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-060e12 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060e12) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060e12.json) ## Summary The British Council has issued an Invitation to Tender (ITT) for outsourcing and management of TMG Call Centre Services in Japan, with a focus on Tokyo. As a buyer operating under the sub-central government category, the British Council aims to enhance the standardisation, efficiency, security, integrity, and scalability of call centre services across its operations. The procurement value is set at £2,400,000 GBP, with a net value of £2,181,818 GBP, and follows an open procedure. The tender process is currently active, with key dates including the enquiry period ending on 2nd February 2026, and the tender period closing on 21st February 2026. The award phase is expected to conclude on 4th March 2026, with the contract period scheduled from 1st April 2026 to 31st March 2028, and includes potential renewal based on performance. This tender presents a significant growth opportunity for businesses within the call centre industry, particularly those that can deliver high-quality services and competitive pricing. The procurement allows for electronic submissions in English, encouraging a broad range of international participation. Companies with expertise in creating scalable and secure call centre operations, especially with experience in managing large-scale accounts in Japan, are ideal candidates. The well-defined award criteria emphasise quality and price, each carrying respective weights of 60% and 40%, making it crucial for potential suppliers to focus on both these aspects when crafting their proposals. Such a contract can help establish a foothold or expand capabilities in the Japanese market. ## Notice The primary objective of this ITT is to find a professional call centre company to support British Council ESAT-J in Japan to provide a standardized, efficient, security, integrity and scalability in the delivery process across Tokyo. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/006551-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jan 2026 | | Submission deadline | 21 Feb 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2026 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,181,818 | | Lots value | £2,181,818 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | BRITISH COUNCIL | | Locality | TOKYO | | Post town | Not specified | | Postcode | 162-0 825 | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79512000 - Call centre ## Release History - 26 Jan 2026 at 11:33 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006551-2026 - 26 Jan 2026 at 10:45 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006498-2026 - 26 Jan 2026 at 10:33 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006490-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/006551-2026 26th January 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/006498-2026 26th January 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/006490-2026 26th January 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10879 Ratio Analysis spreadsheet - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10887 ITT - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10888 Annex 1 Terms and Conditions of contract - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10889 Annex 2_Procurement Specific Questionnaire - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10890 Annex 3_Supplier Response - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10891 Annex 4 - Pricing Approach - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10892 Annex 5 - Detailed Scope Document - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10893 Ratio Analysis spreadsheet - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10900 ITT Open Procedure_Call Centre ESAT-J_26Jan26 - UK4 - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10901 Annex 1 (Terms and Conditions of contract) - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10902 Annex 2_Procurement Specific Questionnaire - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10903 Annex 3_Supplier Response - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10904 Annex 4 - Pricing Approach - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10906 Annex 5 - Detailed Scope Document - https://www.find-tender.service.gov.uk/Notice/Attachment/A-10907 Ratio Analysis spreadsheet ## Notice URLs - http://www.britishcouncil.org - https://tap.tcsapps.com/tap2/#/bc-supplier-registration - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060e12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060e12.json.