---
title: "Essentials 25 renewal"
ocid: "ocds-h6vhtk-060e4b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060e4b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060e4b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060e4b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON METROPOLITAN UNIVERSITY"
published: "2026-01-26"
---

# Essentials 25 renewal

Buyer: LONDON METROPOLITAN UNIVERSITY  
Current stage: Award  
OCID: ocds-h6vhtk-060e4b

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060e4b.json)

## Summary

The public procurement process conducted by London Metropolitan University focuses on the "Essentials 25 renewal," which pertains to the industry category of software support services. The procurement is specifically intended for providing a support package for the Microsoft Dynamics 365 Customer Relationship Management system, including 25 annual support tickets. The location for this procurement is in London, within the UK region. This process has progressed to the Award stage, dated 26th January 2026, with the procurement having been completed directly through a G-Cloud CCS framework without prior publication. The value of the contract is £21,760, and it was signed on 12th January 2026, awarded to EY Professional Services Limited.

This tender presents significant business opportunities, particularly for companies specialising in customer relationship management software support and services. It is well-suited for businesses that can provide expert technical support, minor software modifications, and updates to augment the operational capabilities of Microsoft Dynamics 365 platforms for educational institutions. Such contracts foster growth by providing consistent revenue streams and enhancing reputation through association with prestigious educational entities like London Metropolitan University.

## Notice

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.

### Lot Information

Lot 1

Essentials 25 is a support package for the Microsoft Dynamics 365 Customer Relationship Management system. It provides 25 tickets a year allowing London Met to raise requests for help or requests for small changes to the CRM. This support is essential as London Met do not have the necessary expertise regarding the technical arrangements for the CRM to be able to resolve issues, modify software or update software packages within the platform.

### Procurement Information

This was procured direct with the supplier via a G-Cloud CCS framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006565-2026 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Jan 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £21,760 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON METROPOLITAN UNIVERSITY |
| Locality | LONDON |
| Post town | North London |
| Postcode | N7 8DB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Arsenal |
| Westminster constituency | Islington North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EY PROFESSIONAL SERVICES |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 26 Jan 2026 at 11:42 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006565-2026

## Notice URLs

- https://www.ey.com/en_uk
- https://www.londonmet.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060e4b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060e4b.json.