---
title: "Contract Award- Provision and management of IT service desk"
ocid: "ocds-h6vhtk-060eaa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060eaa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060eaa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060eaa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-01-26"
---

# Contract Award- Provision and management of IT service desk

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-060eaa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060eaa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060eaa.json)

## Summary

The procurement process led by the Royal Borough of Kensington and Chelsea was titled "Contract Award - Provision and management of IT service desk" and falls under the industry category of IT services, including consulting, software development, internet, and support. The procurement method used was a limited, direct award via the Crown Commercial Services Technology Services 3 Framework, RM6100, Lot 3B Operational Services - Operational Management. Although the procurement stage is complete, the contract valued at £1,558,000 was signed on 23rd October 2025 with Agilisys Ltd as the supplier. The procurement was intended for service delivery across the United Kingdom. The procurement process did not involve a prior publication of a call for competition, thus falling outside the directive's application scope.

This tender represents significant opportunities for businesses specialising in IT services, particularly those proficient in service delivery management. Large-scale enterprises like Agilisys Ltd are well-suited to compete in such procurement processes, especially those with capabilities in comprehensive IT service desk solutions. Successful participation can facilitate growth by expanding an organisation's portfolio within public sector frameworks, consolidating expertise in operational management, and positioning a company as a trusted partner for regional or local authorities like the Royal Borough of Kensington and Chelsea.

## Notice

The provision and management of the IT service desk

### Lot Information

Lot 1

Direct award via CCS -Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management

### Procurement Information

Direct award via the Crown Commercial Services Technology Services 3 Framework RM6100, Lot 3B Operational Services - Operational Management

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006697-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 22 Oct 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,558,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILISYS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Jan 2026 at 14:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006697-2026

## Notice URLs

- http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009284754
- https://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060eaa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060eaa.json.