---
title: "Contract Award for Freshworks ITSM Software"
ocid: "ocds-h6vhtk-060ee6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ee6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ee6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ee6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ROYAL BOROUGH OF KENSINGTON AND CHELSEA"
published: "2026-01-26"
---

# Contract Award for Freshworks ITSM Software

Buyer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA  
Current stage: Award  
OCID: ocds-h6vhtk-060ee6

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ee6)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060ee6.json)

## Summary

The Royal Borough of Kensington and Chelsea has completed the procurement process for the award of a contract for Freshworks ITSM Software, classified under the industry category of "Software package and information systems" with CPV code 48000000. This procurement was conducted using a direct call-off via the G-Cloud 14 Framework Lot 2 for Cloud Software, and the contract was officially signed on 24 November 2025. The process was carried out without a prior publication of a call for competition, due to the procurement falling outside the scope of the directive. The tender was finalised in January 2026, and the contract is currently active. This initiative highlights the council's commitment to enhancing its digital infrastructure within the UK, specifically in London.

This tender presents significant opportunities for businesses specialising in IT service management software and cloud solutions. Companies that can offer robust and scalable software packages, particularly those capable of operating within frameworks like G-Cloud, are well-suited to leverage such opportunities. Given the procurement method used, there is an advantage for firms already recognised within the established framework, potentially facilitating quicker engagements and reducing the time to market. Businesses aiming to collaborate with regional authorities such as the Royal Borough of Kensington and Chelsea could see growth, particularly if they align their offerings to the strategic procurement goals set by local governments.

## Notice

The provision of ITSM Software

### Lot Information

Lot 1

Direct call-off via G-Cloud 14 Framework Lot 2 - Cloud Software

### Procurement Information

Direct call-off via G-Cloud 14 Framework Lot 2 - Cloud Software

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006794-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 24 Nov 2025 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £340,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ROYAL BOROUGH OF KENSINGTON AND CHELSEA |
| Locality | LONDON |
| Post town | West London |
| Postcode | W8 7NX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI33 Kensington & Chelsea and Hammersmith & Fulham |
| Local authority | Kensington and Chelsea |
| Electoral ward | Campden |
| Westminster constituency | Kensington and Bayswater |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 26 Jan 2026 at 16:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006794-2026

## Notice URLs

- http://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009350320
- https://www.rbkc.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ee6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060ee6.json.