---
title: "SHREWD Digital Platform for real time operating status updates"
ocid: "ocds-h6vhtk-060ef0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ef0"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ef0.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ef0.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SURREY HEARTLANDS INTEGRATED CARE BOARD"
published: "2026-01-26"
---

# SHREWD Digital Platform for real time operating status updates

Buyer: NHS SURREY HEARTLANDS INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-060ef0

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## Summary

The procurement process conducted by NHS Surrey Heartlands Integrated Care Board focused on the acquisition of the SHREWD Digital Platform for real-time operational status updates. This platform, a cloud-based solution integral to the NHS infrastructure, is primarily used for National Framework Opel reporting and system-wide situational awareness. The central public authority located in Woking, United Kingdom, engaged in a 'direct' procurement method without competition, completing the contractual process between 1st October 2025 and 31st March 2026. The awarded contract for data storage services was granted to VitalHub UK Limited, based in London, with a total gross value of £99,600. 

This procurement process offers growth opportunities for businesses specialising in cloud-based data solutions and the healthcare sector, specifically those with capabilities in operational and incident management within an NHS framework. Companies that can provide integrated and compliant real-time data management solutions, particularly those aligned with National Health Service requirements, would be well-suited for similar opportunities. The tender showcases the strategic importance of technological integration within healthcare systems, highlighting the opportunities for businesses leveraging expertise in NHS-compliant technology solutions.

## Notice

SHREWD digital platform is a cloud-based solution nationally recognised and embedded within NHS infrastructure and is mandated for use across NHS systems to provide National Framework Opel reporting and real-time visibility of operational pressures, supporting escalation management, incident coordination, and system-wide situational awareness. SHREWD is currently the only deployed solution due to its essential operational visibility role and ICS alignment. In the immediate future, no other systems / providers are currently available to ensure mandated compliance in reporting and accountability. VitalHub UK is the sole provider of the SHREWD digital platform. Within Surrey Heartlands ICS SHREWD performs the following functions: * It is the core system for operational oversight across Surrey Heartlands, used by the ICB and all NHS-funded providers. * It enables daily monitoring of system pressures, with providers submitting data automatically or via electronic forms. * The platform underpins the ICS-wide approach to risk sharing, ensuring coordinated action during escalations and critical incidents. * It is used by the ICS Urgent Care Team (UEC) to monitor and manage system resilience and the Surrey Heartlands Operations Centre (SHOC) to coordinate system activity when required. The rationale to direct award is based on the strategic importance of SHREWD and its innate integration within Surrey Heartlands ICS. Integration and Compatibility * SHREWD is deeply embedded within Surrey Heartlands ICS and is integrated with multiple provider Patient Administration Systems (PAS) and electronic forms. * It is the nationally recognised and mandated provider of OPEL scoring infrastructure across ICBs, Regions, and NHS England, ensuring consistency and compatibility with national escalation frameworks. * The platform is aligned with the System Coordination Centre (SCC) specification and supports automated digital data flows, reducing manual burden and ensuring real-time operational oversight. * The SHREWD platform supports critical winter pressures and surge planning. Altering provision at this time would risk technical difficulties in maintaining operational continuity during a period of high demand. * The system is used to coordinate incident response, escalation management, and real-time system pressure visibility, which are essential for patient safety and system resilience. * The platform aligns with the UEC Recovery Plan and supports the ICS principle of risk-sharing and coordinated care delivery. National and Regional Interdependencies * SHREWD is used across regional and national NHS teams, and its data feeds are relied upon for strategic decision-making and operational coordination. * The platform is used by Sussex ICB, further embedding it within the future Surrey and Sussex ICB wider system architecture and reinforcing its strategic importance. * The platform avoids duplication, inefficiencies and supports workforce efficiency through automation.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006805-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Sep 2025 |
| Contract period | 30 Sep 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £83,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SURREY HEARTLANDS INTEGRATED CARE BOARD |
| Locality | WOKING |
| Post town | Guildford |
| Postcode | GU21 5BH |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Woking |
| Electoral ward | Canalside |
| Westminster constituency | Woking |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VITALHUB |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72317000 - Data storage services

## Release History

- 26 Jan 2026 at 16:24 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/006805-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/006805-2026
  26th January 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://vitalhub.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ef0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060ef0.json.