---
title: "Contact Centre 2026"
ocid: "ocds-h6vhtk-060ef9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ef9"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ef9.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060ef9.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OXFORD CITY COUNCIL"
published: "2026-05-22"
---

# Contact Centre 2026

Buyer: OXFORD CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-060ef9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ef9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060ef9.json)

## Summary

Oxford City Council has completed the procurement process for a cloud-based contact centre, titled "Contact Centre 2026". The procurement was conducted using an open, competitive flexible procedure and covered services related to telephone switchboards, telephone exchanges, and call centres, within the UKJ14 region of the United Kingdom. The awarding stage was recently concluded on 22nd May 2026, with BDR TECHNICAL SOLUTIONS LTD being the successful supplier. A key date includes the end of the standstill period on 3rd June 2026, with the contract commencing on 15th June 2026, set to run until 14th June 2028, with potential extensions available. The procurement aimed at public authority sub-central government was above the threshold, underscoring its significance and scale.

This tender presents valuable opportunities for SMEs in the tech and service sectors, particularly those specialising in the development and management of cloud-based communications systems. The contract offers a substantial avenue for businesses looking to expand into public sector projects, with the potential for renewable terms and optional extensions, providing long-term collaborative opportunities. Enterprises capable of delivering high-quality service solutions and demonstrating innovative use of technology stand to benefit significantly from participating in contracts of this nature. Additionally, the competitive procurement process, allowing for quality and price assessments, ensures that businesses focused on providing significant value across multiple criteria will be particularly well-suited to such engagements.

## Notice

Cloud-based contact centre

### Lot Information

Lot 1

Renewal: 2 optional extensions, each for 1 year.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047935-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 May 2026 |
| Submission deadline | 2 Mar 2026 |
| Future notice date | Not specified |
| Award date | 21 May 2026 |
| Contract period | 14 Jun 2026 - 14 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £310,000 |
| Lots value | £310,000 |
| Awards value | £292,783 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OXFORD CITY COUNCIL |
| Locality | OXFORD |
| Post town | Oxford |
| Postcode | OX1 1BX |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | Oxford |
| Electoral ward | Holywell |
| Westminster constituency | Oxford West and Abingdon |
| Delivery location | TLJ14 Oxfordshire CC |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BDR TECHNICAL SOLUTIONS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 32543000 - Telephone switchboards
- 32551200 - Telephone exchanges
- 79512000 - Call centre

## Release History

- 22 May 2026 at 13:06 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/047935-2026
- 4 Feb 2026 at 11:34 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009887-2026
- 3 Feb 2026 at 12:25 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009426-2026
- 26 Jan 2026 at 16:36 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006817-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/047935-2026
  22nd May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009887-2026
  4th February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/009426-2026
  3rd February 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/006817-2026
  26th January 2026 - Tender notice on Find a Tender

## Notice URLs

- https://in-tendhost.co.uk/oxfordcc/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060ef9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060ef9.json.