---
title: "Tenant Satisfaction Surveys"
ocid: "ocds-h6vhtk-060f42"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f42"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060f42.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060f42.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ASHFORD BOROUGH COUNCIL"
published: "2026-04-14"
---

# Tenant Satisfaction Surveys

Buyer: ASHFORD BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-060f42

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f42)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060f42.json)

## Summary

The procurement process undertaken by Ashford Borough Council for Tenant Satisfaction Surveys has reached the award and contract stage. Ashford Borough Council, located at International House, Dover Place, Ashford, has contracted The Leadership Factor Ltd, an SME based in Huddersfield, to deliver these services. This contract is categorized under 'Survey services' within the services industry. The procurement method was an open competition, below the threshold, allowing broader participation. The contract, with a gross value of £58,914, commenced on 30th April 2026, with completion expected by 30th April 2028, and a possible extension until 12th April 2029.

This tender presents significant opportunities for businesses specializing in survey services to expand their portfolio within the public sector. Companies adept at conducting tenant satisfaction surveys, specifically those meeting Regulator of Social Housing requirements, are well-suited for such contracts. With the primary award criteria focusing on quality and price, firms that can offer competitive pricing while maintaining high standards of quality will find growth potential in similar procurements. The open procurement model further enhances the accessibility for SMEs to compete for these contracts, thereby fostering business growth within localities such as UKJ4.

## Notice

Ashford Borough Council is looking to appoint a qualified supplier to deliver Tenant Satisfaction Measures (TSM) perception surveys in compliance with the Regulator of Social Housing (RSH) requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/033701-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Apr 2026 |
| Submission deadline | 20 Feb 2026 |
| Future notice date | Not specified |
| Award date | 13 Apr 2026 |
| Contract period | 29 Apr 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £65,000 |
| Lots value | £65,000 |
| Awards value | Not specified |
| Contracts value | £49,095 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ASHFORD BOROUGH COUNCIL |
| Locality | ASHFORD |
| Post town | Tonbridge |
| Postcode | TN23 1HU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ45 Mid Kent |
| Local authority | Ashford |
| Electoral ward | Victoria |
| Westminster constituency | Ashford |
| Delivery location | TLJ4 Kent |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE LEADERSHIP FACTOR |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 14 Apr 2026 at 11:12 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/033701-2026
- 27 Jan 2026 at 10:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/006937-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/033701-2026
  14th April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/006937-2026
  27th January 2026 - Tender notice on Find a Tender
- https://www.kentbusinessportal.org.uk
  Procurement documents can be accessed via the Delta eSourcing portal.

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f42. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060f42.json.