---
title: "Customer Journey Support"
ocid: "ocds-h6vhtk-060f50"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f50"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060f50.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060f50.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WOLVERHAMPTON CITY COUNCIL"
published: "2026-01-27"
---

# Customer Journey Support

Buyer: WOLVERHAMPTON CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-060f50

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f50)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-060f50.json)

## Summary

Wolverhampton City Council has completed a procurement process titled "Customer Journey Support" within the domestic energy efficiency sector. This initiative is part of the council's commitment to its Net Zero Neighbourhood Project in Graiseley, aiming to provide energy efficiency advice and support to residents through a journey delivery partner. The procurement process, classified under the services category, was finalised on 27th January 2026, with the contract initiated on 1st October 2025, extending potentially until 30th September 2027. The contract falls below the threshold with procurement details described as "Below threshold - unknown". It targeted the UKG region, specifically within Wolverhampton and engaged services from AGILITY ECO SERVICES LTD as the supplier.

This tender represents significant opportunities for businesses specialising in energy efficiency consulting and service delivery, particularly those with experience or interest in the residential sector. With a focus on community engagement, the development of energy efficiency toolkits, and the coordination of retrofit assessments, companies with robust capabilities in community-focused energy solutions are well-suited to such projects. The successful engagement in this sector could facilitate business growth, allowing enterprises to expand their portfolio through contributions to a high-profile public authority initiative, enhancing visibility and fostering further collaborations with local governments on sustainability projects.

## Notice

The City of Wolverhampton Council's Green Cities and Circular economy service area is looking to procure an energy efficiency advice and customer journey delivery partner that are working within the domestic energy efficiency space to support the council on its Net Zero Neighbourhood Project in Graiseley, to provide customer journey support for their retrofit journey, and an array of energy efficiency advice and support to residents. We are seeking a supplier to: * Take part in community engagement events/run workshops to deliver community energy efficiency advice to enable behaviour change to reduce energy demand as a first step. * Create digital and/or physical energy efficiency toolkits to share with local communities. These toolkits will contain energy efficiency advice to support behaviour change amongst local stakeholders, information on external funding streams to support decarbonisation measures in the home, tariff switching support * Provide 1-2-1 Energy Efficiency and switching advice for up to 80 homes * Be a single point of contact for the customer liaising with other delivery partners to coordinate retrofit assessments, sensor installations, and benchmark data collection to limit number of touch points * Provide customer journey support for up to 80 homes that will receive Retrofit Assessments, supporting the council with eligibility checks for Warmer homes and ECO4 funding * Work with the Council to sign post people to other council benefits or cost of living support * Conduct initial and end-line survey (occupancy surveys to be provided) during the first month and final month of the project to understand resident energy consumption behaviour and information relating to health and wellbeing (format and questions to be agreed with WMCA). * Deliver a package of low-cost energy efficiency measures (such as smart meters, draught excluders, thermal curtains etc) up to a value of PS150 or project Grant per household, for up to 80 Households If the supplier already has funded initiatives for low-cost measures that could be leveraged to support the project this would help to bring maximum value and support for the residents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006952-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 29 Sep 2025 |
| Contract period | 30 Sep 2025 - 30 Sep 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £29,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOLVERHAMPTON CITY COUNCIL |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV1 1SH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | St Peters |
| Westminster constituency | Wolverhampton West |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | AGILITY ECO SERVICES |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73000000 - Research and development services and related consultancy services

## Release History

- 27 Jan 2026 at 10:16 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/006952-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/006952-2026
  27th January 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.agilityeco.co.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060f50. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060f50.json.