---
title: "Services-Framework-Debt Collection"
ocid: "ocds-h6vhtk-060fba"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060fba"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-060fba.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-060fba.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2026-01-27"
---

# Services-Framework-Debt Collection

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Planning  
OCID: ocds-h6vhtk-060fba

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## Summary

United Utilities Water Limited is planning a procurement process for a Debt Collection Services framework, specifically targeting household debt collection. The procurement, identified as "Services-Framework-Debt Collection," falls under the industry category of collection agency services (CPV Code 79940000) and covers the United Kingdom region, with delivery focused on UKD. Currently in the planning stage, this procurement follows a competitive flexible procedure and utilises an accelerated, open procurement method designed for the utilities sector. Interested parties have until 10th February 2026 to submit their capabilities. An engagement communication includes a pre-qualification process scheduled to potentially improve understanding in delivering the services required.

This tender provides an excellent opportunity for businesses specialising in debt collection services to expand their operations within a regulated environment. Companies with experience in recovering live debts, tracing and collecting leaver debts, or conducting field and campaign activities would be well-suited to compete. This framework agreement will allow businesses to establish and strengthen their presence in the utilities sector. To participate, businesses will need to demonstrate core competencies and provide case studies showcasing their experience in similar contracts, making it an ideal opportunity for established firms with a track record in specialist debt recovery services.

## Notice

Service Requirement - Debt Collection (Household only). The scope is for Debt Collection services for United Utilities Household Customers. Debt Collection Agencies play a part in the strategy of recovering debt in at various stages within the collections processes. Debt Collection activities at United Utilities include: - Recovery of live debt on existing customer base. - Trace and Collect on Leaver Debts. - Field visits for various campaign activity. - Campaign Activity for earlier collections. - Specialist activities e.g. Probate.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/007121-2026 |
| Notice type | UK3 - Planned Procurement Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Jan 2026 |
| Submission deadline | 10 Feb 2026 |
| Future notice date | 28 Jan 2026 |
| Award date | Not specified |
| Contract period | 1 Dec 2026 - 30 Nov 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | GREAT SANKEY |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79940000 - Collection agency services

## Release History

- 27 Jan 2026 at 13:56 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/007121-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/007121-2026
  27th January 2026 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-11032
  The purpose of this PPN is to understand the capability and capacity of the Debt Collection Services market. This information will then be used to help determine United Utilities overall approach and any future strategy in relation to Debt Collection Services. Interested parties are requested to provide information on how your Company could provide part or all of the services required by completing the matrix attached. (The scope of this requirement may include but is not limited to the attached matrix:)

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-060fba. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-060fba.json.