---
title: "Out of Hours Call Handling"
ocid: "ocds-h6vhtk-06102f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06102f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06102f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06102f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)"
published: "2026-06-04"
---

# Out of Hours Call Handling

Buyer: CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA)  
Current stage: Award  
OCID: ocds-h6vhtk-06102f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06102f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06102f.json)

## Summary

The Cardiff Community Housing Association (CCHA) awarded a contract to LLESIANT DELTA WELLBEING LTD for "Out of Hours Call Handling" services. This contract, valued at £13,202.58 excluding VAT, involves handling incoming calls outside of CCHA's normal service hours, fostering smooth communication for residents in Cardiff. The procurement process employed was 'open competition' under the UKPGA 2023/54 regulation. The contract, beginning on 5th June 2026 and running until 31st March 2027, falls under the service category with particular relevance to customer services, call centre operations, and housing services.

This procurement opportunity offers substantial growth potential for businesses in customer service, call centre operations, and housing service sectors. Small and medium-sized enterprises (SMEs) are particularly well-suited to deliver high-quality service at competitive rates. By effectively managing out-of-hours communications, businesses can leverage this contract to establish a strong presence within the housing support industry and secure further opportunities with public undertakings like CCHA, especially given the emphasis on service quality and competitive commercial offerings.

## Notice

Contract award for Out of Hours Call Handling

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/052547-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | 24 Feb 2026 |
| Future notice date | Not specified |
| Award date | 17 Mar 2026 |
| Contract period | 4 Jun 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £16,000 |
| Lots value | £16,000 |
| Awards value | £13,202 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CARDIFF COMMUNITY HOUSING ASSOCIATION (CCHA) |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF24 5LQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL52 Cardiff and Vale of Glamorgan |
| Local authority | Cardiff |
| Electoral ward | Splott |
| Westminster constituency | Cardiff South and Penarth |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LLESIANT DELTA WELLBEING |

## CPV Codes

### Divisions

- 70 - Real estate services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 70333000 - Housing services
- 79342300 - Customer services
- 79512000 - Call centre

## Release History

- 4 Jun 2026 at 06:33 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/052547-2026
- 27 Jan 2026 at 16:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007308-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/052547-2026
  4th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007308-2026
  27th January 2026 - Tender notice on Find a Tender
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358850
  CCHA General Terms and Conditions
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358851
  CCHA General Terms and Conditions Schedule 2 for Services
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358852
  CCHA Community Benefits Statement - Please read the document before answering the Social Value question.
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358855
  Request to Quote to be completed and submitted as part of your bid.
- https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=358857
  Please read our Equal Opportunities, Diversity and Inclusion Policy as we want to award the contract to a bidder that has similar policies and values to CCHA.

## Notice URLs

- http://www.ccha.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06102f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06102f.json.