---
title: "Customer Perception Surveys"
ocid: "ocds-h6vhtk-061078"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-061078"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-061078.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-061078.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "LONDON & QUADRANT HOUSING TRUST"
published: "2026-05-01"
---

# Customer Perception Surveys

Buyer: LONDON & QUADRANT HOUSING TRUST  
Current stage: Award  
OCID: ocds-h6vhtk-061078

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-061078)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-061078.json)

## Summary

The London & Quadrant Housing Trust has successfully awarded a contract to BMG Research Ltd for a three-year programme of Tenant Satisfaction Measures (TSM) surveys. The procurement process was conducted using an open procedure and targeted potential suppliers experienced in market research services, specifically customer survey services. The contract, in alignment with the Regulator of Social Housing's guidelines, necessitates the management of the survey process for various resident groups and is valued at £413,305.20. The award was made final on 1st May 2026, with the contract period commencing on 29th May 2026 and concluding on 28th May 2029. The project location is based in the UK, and the initiative has proceeded from the tender stage to the contract being awarded.

This procurement presented significant business growth opportunities for market research firms, particularly those with a strong background in survey execution and analysis within the housing sector. The contract, open to participation by SMEs and conducted through a transparent open procedure, underscored the importance of quality and price competitiveness in the selection criteria — 70% quality and 30% price. Businesses involved in customer satisfaction studies and capable of delivering comprehensive, compliant, and timely survey results across diverse resident tenure groups are ideally positioned to leverage this opportunity, enhancing their portfolio within public service sectors.

## Notice

L&Q is seeking an independent, experienced research supplier to deliver a three-year programme of Tenant Satisfaction Measures (TSM) surveys in line with the Regulator of Social Housing's requirements. The supplier will be responsible for managing the end-to-end survey process for all resident tenure groups (LCRA, LCHO and Leaseholders), ensuring results are accurate, representative, compliant, and delivered within regulatory deadlines.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/040538-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 May 2026 |
| Submission deadline | 25 Feb 2026 |
| Future notice date | Not specified |
| Award date | 30 Apr 2026 |
| Contract period | 28 May 2026 - 28 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £345,000 |
| Lots value | £345,000 |
| Awards value | £344,421 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON & QUADRANT HOUSING TRUST |
| Locality | LONDON |
| Post town | East London |
| Postcode | E15 4PN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BMG RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 1 May 2026 at 12:53 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/040538-2026
- 28 Jan 2026 at 09:59 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/007414-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/040538-2026
  1st May 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/007414-2026
  28th January 2026 - Tender notice on Find a Tender
- https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/ProjectManage/1930

## Notice URLs

- https://bmgresearch.com/
- https://www.in-tendhost.co.uk/lqsupplychainmanagement/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-061078. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-061078.json.