--- title: "Humber & North Yorkshire Crisis Text Support Service" ocid: "ocds-h6vhtk-0611ac" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0611ac" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0611ac.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0611ac.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "HUMBER TEACHING NHS FOUNDATION TRUST" published: "2026-01-29" --- # Humber & North Yorkshire Crisis Text Support Service Buyer: HUMBER TEACHING NHS FOUNDATION TRUST Current stage: Planning OCID: ocds-h6vhtk-0611ac [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0611ac) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0611ac.json) ## Summary The Humber Teaching NHS Foundation Trust has initiated the planning stage of a procurement process for the 'Humber & North Yorkshire Crisis Text Support Service'. This tender focuses on providing health services in the region of Humber and North Yorkshire, under the CPV classification of health services. It is currently at the planning stage with the completion of expressions of interest due by 11th February 2026. The service is planned to align with the national Crisis Text Support Guidance and Specification, and a future notice is scheduled to be released on 1st March 2026. The potential contract is valued at £290,000 over an initial one-year term, potentially extendable by another year, intending to provide round-the-clock, 365-day crisis support through text for mental health services. This tender offers significant business growth opportunities for organisations with experience in mental health and crisis support services. Companies capable of furnishing real-time, anonymous communication services that cater to a broad age range and leverage text-based interaction will find this opportunity particularly beneficial. Firms with expertise in mobilisation strategies to handle initial service setup costs and those with a strong portfolio in delivering equivalent services are encouraged to compete. The inclusive service design offers a chance for small and medium enterprises to present innovative solutions, possibly rendering them as pivotal partners in transformative public health strategies in the region. ## Notice This is a notice to invite the market to make expressions of interest to provide a mental health crisis text service for the population of Humber & North Yorkshire ICB. This service will align with the national Crisis Text Support Guidance and Specification published by NHS England in 2024. This document can be found at https://www.humber.nhs.uk/media/empeuqav/crisis-text-support-guidance-and-specification-v10.pdf The final specification will include local considerations and performance requirements. The initial contract term will be for 1 year with the option of a 1 year extension. Following receipt of expressions of interest Humber Teaching NHS Foundation Trust intend to award this contract under an appropriate Provider Selection Regime process. ### Lot Information Lot 1 The expectations of a crisis text service is to provide support to all age-groups as a 24 hour, 365 day service by trained practitioners who can engage in real-time conversations to provide immediate support, helping to de-escalate situations and prevent the need for more intensive crisis intervention. Service users may choose to text rather than call to retain anonymity, because they have difficulty expressing emotions verbally, to reduce real-time pressure, for safety reasons (e.g. in domestic abuse situations) or because it is their generational preference as a means of communication. Additional information: The estimated contract value of PS290000 is over the maximum term of 2 years. It is noted that year 1 may include mobilisation costs so the value may not be a 50:50 split across the 2 years. In expressing interest suppliers are asked to outline (in no more than 500 words) their relevant experience and expertise to deliver this type of service, including examples of any similar services currently or previously provided. Expressions of interest will be accepted until 23:59pm 11th February 2026. After this point the Trust will decide which Provider Selection Regime process is most appropriate to award the contract. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/007896-2026 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 29 Jan 2026 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2026 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £290,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | HUMBER TEACHING NHS FOUNDATION TRUST | | Locality | HULL | | Post town | Hull | | Postcode | HU10 6ED | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire | | ITL 3 | TLE12 East Riding of Yorkshire | | Local authority | East Riding of Yorkshire | | Electoral ward | Cottingham South | | Westminster constituency | Kingston upon Hull North and Cottingham | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 29 Jan 2026 at 10:41 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/007896-2026 ## Notice URLs - https://www.humber.nhs.uk/ - https://www.humber.nhs.uk/media/empeuqav/crisis-text-support-guidance-and-specification-v10.pdf ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0611ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0611ac.json.